Providence Care is currently seeking an Central Intake Coordinator to work within our intake department for our home health, hospice and house calls divisions within South Carolina. This position sits in our Rock Hill, SC office.

Responsibilities:

• Receives new patient referrals and uses data received from referral to determine the best course of action for patient
• Processes paperwork for new patients efficiently and in accordance with protocols
• Obtains pertinent information from patients
• Answers and screens inquiry calls and emails from prospective patients
• Collects data to help with the admission process
• Ensures that all admission forms are properly signed and filed
• Communicates with other team members constructively to reduce conflict and enhance the resolution of issues
• Respects clients or patient’s dignity and confidentiality
• Work closely with both clinical and business development teams

Qualifications:

• Minimum of High School Diploma or GED
• Medical Assistant or LPN highly preferred but not required
• Prior intake experience in a hospital, clinic or home health environment is required.
• Home Health or hospice administrative experience highly preferred
• Experience processing referrals and interacting with physicians and outside referral sources
• Medical terminology knowledge
• Strong attention to detail
• Critical thinking skills
• Strong oral / written skills
• Experience in data management or a similar field preferred
• Understanding of different payor sources and ability to reach physician orders highly required
• Telephonic customer service or experience communicating effectively and compassionately with patients
• Minimum of one-year related experience, three plus years preferred
• Experience with front office physician’s office preferred
• Proficiency in Microsoft Office Applications including Word, PowerPoint, and Excel and other relevant software
• Strong data entry experience required
• Experience with ALLSCRIPTS, NAVIHEALTH and other referral sources preferred
• Experience with insurance verification and EMR a plus
• Prior authorization experience including Medicare, medicaid and commercial insurances
• Ability to work in a fast paced environment with changing priorities and meet deadlines under pressure

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health
• Hospice & Palliative Medicine

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• What is your current or required hourly rate for this role?
• Have you worked in the intake department taking referrals for home health, hospice or palliative care before?

Experience:

• data entry: 1 year (Preferred)
• health insurance verification: 1 year (Preferred)
• referral processing: 1 year (Preferred)

Work Location: In person