POSITION: SERVICE TECHNICIAN

REPORTS TO: Community Manager & Service Manager

SUPERVISES: No Direct Reports

• As a Service Technician, you're primarily responsible for assisting in overseeing the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property

General Job Functions:

• Assist the Service Manager in maintaining all physical aspects of the community in accordance with the goals and objectives outlined in the approved Business Plan.
• Repairs/replaces any apartment material/maintenance requests within scope of management responsibility including but not limited to the following areas: HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies; including exterior grounds and common areas of the property.
• Complete service requests promptly and efficiently.
• Ensure that work is performed according to Provence Real Estate policies and procedure.
• Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Service Manager. May assist with repairing hazards.
• Handles on-call responsibilities- responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation.
• To be aware of changes to policies, procedures, codes and guidelines.
• Provide emergency resident support after office hours.
• Strictly observe Provence Real Estate policy relating to the handling of service requests.
• Assume emergency on-call duty when assigned.
• Report any needed repairs or unsafe conditions to the Service Manager.
• Inspect move-outs daily and update move-in dates daily as requested by the Service Manager.
• Perform all items on the Make Ready Checklist form.
• Perform other duties as outlined by the Service Manager.
• Attend all instructional classes conducted by the Service Manager.
• Attend all in-house training classes as required.
• Maintain records of maintenance performed in all units and at the site.
• Inform Community Manager of low stock items or unavailable parts and supplies.
• Sweep, clean and maintain all common areas of the community.
• Assist in supervising contractors working at the site.
• Maintain resident and specific apartment preventative maintenance records.
• Provide service and maintenance for all common amenities.
• Conduct quarterly unit inspections.

Required Qualifications/Skills:

• One year of general maintenance and safety experience required.
• Demonstrated knowledge of building maintenance and repair and preventative maintenance programs, irrigation and pool systems, large and small appliance repair.
• Basic computer skills/knowledge required to perform job functions.
• Ability to work independently with minimal supervision.
• Excellent time management skills; ability to prioritize work functions.
• A positive, team-oriented attitude, and ability to work with a diverse group of people and customers.
• Required to provide own (industry specific) hand tools.
• Regular attendance, punctuality and dependability required.
• Language & Reading Skills – Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups.
• Reasoning Skills – Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations.
• Computer Skills – Beginner skills with MS Outlook, MS Word, and use of web (internet) browsers.
• Dependability and consistency.
• Strong customer service/satisfaction philosophy.
• Capability to work in inclement weather.
• Wear back brace, photo I.D. and company attire (Provence Real Estate shirt, jacket, khaki pants and hat).
• Ability to display balance/equilibrium at heights above five (5) feet.
• Ability to lift 75 pounds.
• Dexterity to operate mechanical equipment.
• Own reliable transportation and valid Driver’s License.
• Carry cell phone at all times.
• Ability to pass a criminal background check and drug screen.
• Ability to perform weekend and “on-call” requirements: (a) Must be in-town and available during scheduled “on-call” days; (b) Wear Provence Real Estate apparel along with picture ID; and (c) EPA certification will be necessary for HVAC service calls.

Desired Qualifications/Skills:

• AquaTherm required
• HVAC certification required
• EPA Certification in areas of Type II-domestic HVAC systems
• CPO (Certified Pool Operator), or ability to obtain

Work Schedule:

• 9AM-6PM, Monday-Friday and weekends (work schedule may vary). Some overtime may be required including “on-call” and/or rotating “on-call” responsibilities as needed to meet business needs.
• All full-time associates are required to work a minimum of 40 hours per week. Every company member must complete a daily time sheet via the online time clock system.
• This position requires weekend and holiday hours, depending upon the requirements of the community.

Benefits:

• Three (3) Weeks of Paid Time Off
• Birthday Paid Day Off
• Paid holidays
• Medical/Dental/Vision
• 401K

Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Rotating weekends

Application Question(s):

• Do you have your own tools?

Education:

• High school or equivalent (Preferred)

Experience:

• Maintenance: 2 years (Preferred)

License/Certification:

• Driver's License (Required)
• HVAC Certification (Required)
• Certified Pool Operator (Preferred)
• EPA Certification (Required)

Ability to Relocate:

• Daphne, AL 36526: Relocate before starting work (Required)

Work Location: In person