About Us

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with, and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Support Specialist II

Department: iO, Global Support

Location: Chennai, Tamil Nadu, India 

Job Summary

The Support Specialist II provides client support and resolution of technical issues and updating technical support documentation.

Key Responsibilities:

• Always be resolving and closing customer issues by providing excellent customer service.
• Maintain focus and adhere to SLAs while dealing with potentially multiple inbound issues.
• Understand upstream and downstream data flows within the Prove ecosystem at technical level.
• Contribute to the identification and technical root cause for incidents including concise documentation.
• Acquire an expert level understanding of all Prove Products including API internal functionality, configuration, and monitoring.
• Apply disciplined, process driven methodologies to drive to technical resolution of issues.
• Have the tenacity to leave no stone unturned and think ‘outside of the box’ to resolve customer needs.
• Develop and edit customer and technical support knowledge base documentation.
• Provide front line of support to partners and customers.
• Other duties as assigned.

Qualifications and Experience:

• 3 years of customer support or related experience
• Demonstrated experience performing in high pressure, time sensitive, customer facing situations.
• Demonstrated experience prioritizing daily teams’ tasks as well as longer term strategic initiatives.
• Demonstrated experience mentoring team members.
• Experience working in rapidly growing teams.
• Strong experience in working with technical as well as business customers.
• Experience with in-person, remote, and offshore teams and team member.
• Promote, maintain, and enhance our cultural values of humility, passion, inclusion, and leadership.
• Strong passion for learning about our products and markets through in-house and external training.
• Experience in high growth /pre-IPO Technology companies is a plus.

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location, and abilities, as well as internal equity and alignment with market data.

Benefits & Perks for FTE Provers:

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• 401(k) Retirement Plan & Match
• Comprehensive medical benefits for you and your family
• Emotional & Physical Wellness – Access to wellness services (EAP, Gympass, Prove Well-Being Reimbursement)
• Unlimited Vacation and Flexible hours
• Professional Development Coaching via Bravely
• Bottomless snacks & beverages for all office locations
• $15 daily GrubHub stipend for lunch if coming into the office.
• 12 paid holidays for all global employees
• A great place to work and connect with other talented Provers like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status, or other personal characteristics.

Privacy & Data Protection
When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.

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