11 call center sales representative Jobs in baltimore, md
Moore DM Group LLC is Hiring a Call Center Representative Near Baltimore, MD
About Us
Edge Direct is a results-driven fundraising agency that has proudly served hundreds of the world's best-known causes for nearly a century. We help nonprofit clients achieve maximum support for their missions through effective direct response marketing. We design programs that meet the unique needs of nonprofits in today's evolving fundraising environment by increasing net income, cultivating, and growing donor files, and generating a universe of qualified donors for major and planned giving opportunities.
Edge Direct is a Moore company, the largest direct marketing firm in the country dedicated to the nonprofit, association, and government sectors (https://wearemoore.com/). More about the Edge Direct and our clients can be found at edgedirect.com.
Job Summary:
The call Center Representative is responsible for taking inbound orders and providing customer service. The role is also responsible for cross-selling to every customer calling into the Religious Products and Services Call Center. Additionally, the role is responsible for problem resolution. Responsible for making outbound sales calls. Works with all members of the Religious Products and Services team to maintain the accuracy of orders, smooth operations, and improvements to processes and procedures used by the unit.
Duties/Responsibilities:
- Establishes rapport with customers calling into the unit to create a positive image for Barton-Cotton in the marketplace.
- Generates sales by cross selling additional products to every customer calling into the call center. Follows up on samples sent to customers as a result of inbound selling efforts to increase sales.
- Participates in outbound calling programs to increase sales.
- Analyses customer needs by asking open ended questions in the order taking process to determine the best and most likely products to cross sell to the customer to meet those needs.
- Understands the features and benefits of Barton-Cotton products to be able to counter customer objections and turn inquiries into sales.
- Maintains complete and up to date knowledge of products, pricing, and any promotions.
- Takes customer orders accurately, including verifying the quantity requested by the customer, the customer name and address, and any imprint information that the customer requests.
- Follows all order taking guidelines to ensure that orders are complete, accurate and legible.
- Captures additional information such as mail codes and new contact and address information accurately to ensure that marketing and account information is current.
- Makes outbound calls during non-peak times to increase sales, complete surveys and maintain customer contact or to overdue accounts.
- Enters web and mail orders.
- Actively participates in team meetings and brain storming sessions to determine new products, new processes to serve our clients better.
- Additional duties assigned as required.
- 2 years in a customer service or sales environment or college degree in lieu of experience
- Initiative to work independently in a fast-paced environment,
- Detail-oriented
- Flexibility in hours and ability to move from task to task during the course of the day
- Basic knowledge of MS Office
- Able to manage multiple tasks.
Job Summary
Full Time
$39k-50k (estimate)
04/24/2024
05/11/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
