Deputy Program Manager

About Us:

Do you want to make a difference? Do you want to join a diverse team supporting a unifying mission? PSI is always looking to enhance its staff with professional, talented individuals.

PSI is willing to sponsor candidates for Top Secret Clearance (for specific jobs that require it)

Culture

PSI's success is driven by our motto "People First, Mission Always." We put people first, and this starts with our team members. We treat everyone on our diverse team with respect, and we work hard to ensure everyone's success by providing leadership, training, mentorship, and development opportunities. Our competitive benefits and culture of integrity, professionalism, and excellence attracts top talent in the industry.

Missions

Together with our federal partners, PSI is engaged in protecting critical assets by investigating and adjudicating personnel for secure and sensitive programs, protecting the resiliency of the Nation's essential infrastructure, and supporting the safe placement of unaccompanied refugee minors. We support the mission of our customers through trusted partnerships and by creating tailored solutions that meet their needs and overcome the challenges created by the ever-evolving landscape.

Workforce Diversity

PSI has achieved and maintains one of the most diverse workforces in the country. 56% of our workforce is ethnically diverse and 53% of our workforce are women. This extends to our leadership team as well. 56% of our leadership team is ethnically diverse and 50% of our leadership team are women. At PSI, we do not talk about doing the right thing, we just do it.

About the role:

This individual supports the Office of Security Services, Personnel Security Operations Branch providing on-site contractor leadership and first-line supervisor for contractor staff. The individual must execute sound management, standards, and principles as well as business practices and controls to ensure all assigned tasks meet the established goals, objectives, and milestones. The individual is the primary interface and point of contact (POC) for communicating with the client any issues, concerns, or problems that arise contractually and/or on projects. The POC must have the authority to commit on behalf of the Contractor; make decisions for the Contractor; be the single Contractor representative responsible for resolving all issues, concerns, or problems; readily respond to client questions, concerns, and comments; and proactively alert the client to potential contractual issues.

Responsibilities:

• Alternate PM Responsibilities.
• Secondary escalation for complex cases.
• Act as the technical expert in one or more security programs, serve as an assistant to the program manager and provide expert advice and assistance in formulating and implementing policies and procedures.
• Serve as acting program manager in the program manager's absence (not to exceed 30 consecutive days).
• Assists in training staff.
• Assists in producing monthly metrics which focus on all aspects of contractor performance, emphasis on both team and individual productivity and accountability, and documenting contract performance in productivity, timeliness, and quality.
• Assists in audit preparation and program evaluation.
• Conducts inventory and quality checks on pending Reports of Investigation (ROI).
• Initiates background investigations at the correct tier based on risk/sensitivity level of the position in the DCSA National Background Investigation Services (NBIS) eApp system.
• Assists in developing and implementing policies and procedures.
• Monitors personnel security mailbox, work log, and workflow as necessary.
• Contacts other personnel security operations and documents the reason for a "please call" designation in CVS.
• Conducts status checks on background investigations utilizing the automated OPM Personnel Investigations Processing System (PIPS).
• Conducts telephone and written inquiries in accordance with the Privacy Act of 1974.
• Conducts subject contact in accordance with the Privacy Act of 1974 and obtains written statements when required.
• Conducts credit bureau checks.
• Provides advice and assistance regarding personnel security and suitability processing.
• Utilizes excel spreadsheet or other tracking tools to track and monitor applicant progress in eApp and USAccess daily. Individuals maintain a work log both for intake and adjudications.
• Meets or exceeds all established deadlines for case processing which may change during the contract.
• Maintains all case files electronically in the PERSEC case management system. All components of the case file are uploaded upon receipt.
• Reviews all required documentation to ensure they are complete and accurate and that the information in all documents and case papers, hard copy or electronic, meets OPM standards for case scheduling.

Qualifications/Requirements:

• A minimum of 5 years' experience in personnel security and suitability adjudication on behalf of the Federal Government, including case processing and workflow management, rendering suitability and fitness recommendations, and engaging in program management.
• A minimum of one years of experience must be as a program manager supervising individuals responsible for rendering interim and final suitability and fitness recommendations.
• Conducts Quality Control Checks monthly to ensure contract compliance.
• Have successfully completed formal training in conducting suitability adjudications in support of suitability and fitness decisions in compliance with National Training Standards established by OPM. Preference will be given to individuals who have completed Essentials of Suitability Adjudications conducted by OPM.
• Developed and implemented training programs/briefings for subordinates as well as senior leadership.
• Experience drafting policies and standard operating procedures for personnel security operations including security and suitability for program adaptation and adoption.
• Experience in drafting annual assessment reports that detail operational efficiencies, identify inefficiencies with mitigation plans, and assist with program improvement strategies with both long-term and short-term milestones.
• Proficiency in basic software applications such as Microsoft Word, Excel, and PowerPoint.
• Experience with developing metrics and gathering and maintaining supporting documentation for preparing accurate and detailed documentation of investigative activities, research findings, and other relevant information in support of case creation. Assist in the preparation or reports and presentations for program managers and other stakeholders.
• Experience in analyzing organizational program operations, identifying areas for improvement, and recommending sound solutions.
• Must possess and demonstrate an applied knowledge of utilizing the General Services Administration USAccess system to sponsor individuals for HSPD-12 PIV credentials to grant logical and physical access to SEC facilities and allow enrollment of fingerprints for criminal history records checks.
• Must possess a favorably adjudicated background investigation completed within the last five years at the BI, Tier 4 level or SSBI, Tier 5 level; and be able to maintain the favorable result throughout employment on the contract.
• Possess working knowledge of personnel security and suitability reform to include the Federal Investigative Standards of 2010 implementation, principles of reciprocity, and insider threat programs.
• Must have applied/demonstrated knowledge of GSA PIV card processing system, USAccess.
• Must have applied knowledge of Trusted Workforce.
• Applied knowledge of DISS and NBIS is preferred, but not required.

Company Benefits/Perks:

• Medical
• HSA HRA
• Goodrx
• Telemedicine
• Dental Benefits
• Vision Benefits
• Basic and Voluntary Life and Ad&D
• Disability Products
• Employee Assistance Program
• 401(K) Retirement Plan
• Commuter Benefits
• Financial Advisor
• Tuition Assistance

EEO Statement:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Our company takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Our company maintains a drug-free workplace. All offers of employment will be contingent on applicant passing a pre-employment drug screen.