11 customer support analyst Jobs in columbia, sc
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Business Support Analyst
$77k-94k (estimate)
Full Time
1 Week Ago
HarveyNashUSA is Hiring a Business Support Analyst Near Columbia, SC
Job Description
Job Title: Business SupportAnalyst
Location: Columbia, SC
Perm/FTE Role
US citizens and Green CardHolders and those authorized to work in the US are encouraged to apply. We areunable to sponsor H1b candidates at this time"
Job Description
Job Title: Business SupportAnalyst
Location: Columbia, SC
Perm/FTE Role
US citizens and Green CardHolders and those authorized to work in the US are encouraged to apply. We areunable to sponsor H1b candidates at this time"
Job Description
- Business Support Analyst
- An exciting opportunity for an experiencedBusiness Support Analyst to join our innovative, software solutionsbusiness dedicated to driving digital transformation in the legallandscape.
- The successful candidate will work within ourGovernment Solutions Department which is responsible for supportingsoftware solutions built on core products for customers worldwide.
- The role is a client facing role and will involveworking directly with clients.
- The role of Business Support Analyst at issuitable for someone with several years of experience having previouslyworked on a helpdesk as a Support Analyst where the position involvedsystems support and analysis, preferably in a client facing position.
- Providing appropriate problem resolution orrouting inquiries as needed to ensure user satisfaction
- Leading the efficient, effective, and reliablesupport management of software applications
- Working with the client and internal project teammembers to identify and resolve technical issues
- Building an excellent relationship with allstakeholders and own peers. Being the point of contact to ensure blockersand issues are identified and resolved
- Writing clear manual test scripts and following aplan to execute assigned test cases
- Creating clear defect tickets for the technicalteam to work
- Creating an understanding and expertise of theclient businesses to stay up to date with customer needs. Manageexpectations through proactive and regular client communications with bothformal and informal communication methods
- Additional Responsibilities:
- Participating in workshops with key stakeholders,including internal and external Senior Management, to gather businessrequirements that enable the creation of user stories and developmenttasks
- Documenting Functional Specifications and workingclosely with the Technical Lead and Senior Business Analysts to supportthe solution design and ensuring successful implementation of customerrequirements
- Preparing, documenting and implementingactivities for the deployment phase of each assigned project, includingclient training/demo sessions, user guide documentation and internalknowledge share
- Actively participating in presentations anddemonstrations to both existing and potential clients
- Identifying and recommending best practices to beused within the team of Business Analysts by bringing experience andlearned lessons into the team
- 4 years' experience in a Support Analyst orBusiness Support Analyst role
- Computer Science, IT or Business Administrationdegree, or equivalent experience
- Strong application support and business analysisskills is a must
- Experience of writing Business Requirementsand/or Functional Specification documents
- Experience with the principles of SDLC
- Ability to understand and document complexdocument-centric workflows and to conceptualize them in IT terms
- Ability to self-start and work in pressuredenvironment with deadlines
- Good technical knowledge and skills
- Experience with software testing
- Excellent written and verbal communication skills
- Proven decision making capabilities
- Be personally well organized, presentable, andmanage one's own time effectively
- Client facing experience
- Certified BA qualification
- Experience with Office-style applications e.g.ability to create macros, spreadsheet formulae etc.
- Experience with Visio
- Experience with database reporting tools
- Experience of working with JIRA
- Experience of working in an agile team
Job Summary
JOB TYPE
Full Time
SALARY
$77k-94k (estimate)
POST DATE
05/03/2024
EXPIRATION DATE
05/16/2024
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The following is the career advancement route for Business Support Analyst positions, which can be used as a reference in future career path planning. As a Business Support Analyst, it can be promoted into senior positions as a Business Systems Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Support Analyst. You can explore the career advancement for a Business Support Analyst below and select your interested title to get hiring information.
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