Please share resume on ravikar@1pointsys.com

6 openings

Position: Jr. Customer Service Analyst (Help Desk)

Location: Downtown Columbia South Carolina (Onsite)

Duration: 6 months

6 months contract to hire GC or citizen

Duties and Responsibilities:

· Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.

· Will train on new business applications and be prepared to support upcoming system implementations.

· Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.

· Learns existing business applications, how they interact with other applications and provides timely support to end users.

· Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.

Requirements:

· Education and/or experience equivalent to an Associate Degree in Business

· Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems

· Certified Help Desk Professional preferred.

· HIPAA certified preferred.

· Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management

Job Type: Contract

Pay: $13.00 - $16.00 per hour

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Columbia, SC 29201 (Required)

Ability to Relocate:

• Columbia, SC 29201: Relocate before starting work (Required)

Work Location: In person