172 Customer service technician Jobs in El Paso, TX
ProSphere is Hiring a Customer service technician Near El Paso, TX
Overview
ProSphere (PST), a Planned Systems International company (PSI), referred to as PSI-PST is seeking several individuals for the position of Customer Service Technician.
Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices.
The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.
The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2.
Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level.
These are Part-time positions located in El Paso, TX. Veterans are highly encouraged to apply.
All candidates must be US Citizens for this contract.
Essential Functions and Job Responsibilities
- Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals
- Analyze and report daily on ticket resolution to an established weekly ticket closure rate
- Troubleshoot basic IT services as needed and assist customers with reported issues
- Will use an automated ticketing system on a daily basis
- Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
- Will be responsible for all assigned trouble tickets from creation to resolution
Minimum Requirements
- Candidate must be a . Citizen
- Must live within 1 hour of the facility (10767 Gateway West, El Paso, TX)
- Minimum high school diploma
- Technical certifications strongly desired
- Experience providing IT support to end-user communities preferred but not required
- Excellent customer service and communications skills required
- Demonstrable troubleshooting and problem resolution skills for desktops and laptops
- Experience providing services to the federal government and / or the VA
- Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
- May be required to lift up to fifty (50) pounds
- Ability to work overtime required on occasion
- Ability to sit at a workstation for long periods of time
Company Benefits
PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.
Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
Last updated : 2024-05-21
Job Summary
Full Time
Business Services
$47k-64k (estimate)
05/08/2023
07/02/2024
prosphere.com
ALEXANDRIA, VA
200 - 500
2006
Private
JAMESINA TOOGOOD
$50M - $200M
Business Services
Related Companies
About ProSphere
Pro-Sphere is a Virginia-based company that offers services such as digital modernization, cloud migration, cybersecurity and program management for the federal government.
The job skills required for Customer service technician include Customer Service, Customer Support, Problem Solving, Call Center, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service technician positions, which can be used as a reference in future career path planning. As a Customer service technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service technician. You can explore the career advancement for a Customer service technician below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
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Creating the bond and the trust.
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Define customer service responsibilities.
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Step 3: View the best colleges and universities for Customer Service Technician.
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