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Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.
2. Assumes responsibility for ensuring and effectively performing customer service functions.
3. Effectively supervises area personnel, ensuring optimal performance.
4. Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.
5. Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
1. Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
2. Security procedures are understood and adhered to by all Tellers.
3. Monies are balanced and any discrepancies promptly resolved.
4. Tellers are appropriately directed, assisted, and supported.
5. Good business relations exist with customers. Customers' problems or questions are courteously and promptly resolved.
6.Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.
7. Required reports and records are accurate, complete, and timely.
8. The Bank’s professional reputation is maintained and conveyed.
9.Transaction levels, balancing, errors, etc. are in line with Bank standards.
QUALIFICATIONS
Education/Certification:
High school graduate or equivalent.
Required Knowledge:
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations
Understanding of Bank philosophy.
Knowledge of basic accounting.
Skills/Abilities:
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.
Full Time
Banking
$30k-36k (estimate)
03/05/2024
05/12/2024
prosperitybankusa.com
LUBBOCK, TX
3,000 - 7,500
1983
DAVID ZALMAN
$1B - $3B
Banking
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect all backed by the highest level of security. At every touch point, youll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets.