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POSITION PURPOSE
Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.
Assumes responsibility for ensuring and effectively performing customer service functions.
Effectively supervises area personnel, ensuring optimal performance.
Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.
Assumes responsibility for related duties as required or assigned.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.
PERFORMANCE MEASUREMENTS
1. Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
2. Security procedures are understood and adhered to by all Tellers.
3. Monies are balanced, and any discrepancies promptly resolved.
4. Tellers are appropriately directed, assisted, and supported.
5. Good business relations exist with customers. Customers' problems or questions are courteously and promptly resolved.
6. Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.
7. Required reports and records are accurate, complete, and timely.
8. The Bank’s professional reputation is maintained and conveyed.
9. Transaction levels, balancing, errors, etc. are in line with Bank standards.
QUALIFICATIONS
Education/Certification:
High school graduate or equivalent.
Required Knowledge:
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations
Understanding of Bank philosophy.
Knowledge of basic accounting.
REQUIRED KNOWLEDGE
PROFICIENCIES:
All aspects of the Teller line
General New Account knowledge and Online Banking
Ability to help customers with Teller and Personal Banker duties.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
ENHANCED KNOWLEDGE:
All aspects of Personal Banker position with intention of becoming a Personal Banker
All aspects of the branch with the intention of becoming a Banking Center Manager
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.
Skills/Abilities:
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.
Full Time
Banking
$43k-53k (estimate)
04/10/2024
05/08/2024
prosperitybankusa.com
LUBBOCK, TX
3,000 - 7,500
1983
DAVID ZALMAN
$1B - $3B
Banking
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect all backed by the highest level of security. At every touch point, youll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets.