We’re hiring a high-energy, reliable, and experienced, Full-Time Field Technical Support Specialist to support the security integrations industry! The person in this position will maintain the responsibilities for technology installation at a variety of sites under a critical client.

Job Summary:

Prosegur Field Technical Support Specialist will provide first-level support to our clients and dealers and second-level support to our Field Technicians located within North America. The ideal candidate has extensive field experience installing and commissioning EAS and RFiD systems. The candidate must be customer-centric and measure success by both positive results and the impression they leave the customer with. The candidate will be working from the Prosegur Global Retail office and reporting directly to the Service Manager and shall be capable of working with minimal direction.

Requirements

Some of these Key Tasks:

• The Field Technical Support Specialist (FTSS) will be responsible for design support, small installs, and service support for an assigned region. They will work closely with Security Project Manager (SPM), Service Technical Manager (STM), and Security Design Engineer (SDE) and will report to the Senior Operations Manager for Technology (SOM)
• The FTSS will assist with responsibility for the security project once instructed by the SPM.
• The FTSS will join (where necessary) the project-specific conference calls.
• The FTSS will ensure that the project is delivered as per the clientele’s detailed scope of work.
• The FTSS is responsible for technical commissioning and completing a quality control audit of the new security system with the SPE.
• The FTSS will take photographs and provide reports on installation work onsite, identifying deficiencies, documenting gaps, and foreseeing future issues based on past experience.
• The FTSS is responsible for ensuring that the system completes a signal acceptance review and is monitored within the required timescales.
• The FTSS will verify and accept the as-installed documentation to ensure accuracy.
• The FTSS will support the SPM with small work requests and day-to-day maintenance/service requests before project turnover to the Maintenance Manager.
• The FTSS shall understand how to field dress and terminate headend devices (i.e. ACP, IAP, NVR, etc)
• The FTSS shall be able to identify the requirements for the security system to interface with the site and/or bldg. system (s)
• The FTSS shall be able to work with other stakeholders to ensure the critical path is not impacted ( i.e. Door Hardware Schedule, Cable Pathways, Conduit – Wall, Door Frame, and Ceilings)
• The FTSS shall have a competent understanding of Structured Cabling Systems and Fiber Optic Cabling.
• The FTSS shall have a competent understanding of security device installations ( i.e. CRs, Cameras, MD, EAX, etc).
• The FTSS shall have a competent understanding EIA/TIA 568 and NEC standards, IT Infrastructure, and DOS Commands
• The FTSS shall have a strong understanding of Access Control Systems design and implementation, CCTV design and implementation.
• The FTSS shall have a competent understanding of Electrical Basics, including Ohm’s Law.
• The FTSS shall have a competent understanding of Construction Projects, Job Safety Training, and is expected to assess site conditions in various phases of construction to anticipate milestones that are key to the success of Security Systems installations
• The FTSS shall support service calls in their region during regular business hours and on occasion, evenings and weekend work for emergency calls.
• The FTSS shall support local sales reps with site walks and basic design layout which will be provided to design engineers for estimate generation.