Job Description RRC - Customer Service Representative IV - Market Oversight, Gas Services ( 00020215 ) **Organization**

: RAILROAD COMMISSION OF TEXAS **Primary Location**

: Texas-Austin **Work Locations**

: RRC Headquarters (455-AUSTIN WBT) 1701 N Congress Avenue Austin 78701 **Description**

**Note:** Due to the high volume of applications please provide a cover letter no longer than 400 words. An additional writing sample may be requested if selected for an interview**.**

**General Description**

The Railroad Commission of Texas, recognized as a worldwide leader in the regulation of oil and gas, is seeking a Customer Service Representative IV to perform advanced level customer service activities, tariff filing review and processing, as well as statistical and research support. This position will work in the Market Oversight Section, Gas Services Department within the Oversight and Safety Division.

**Essential Job Duties**

Review and process public utility tariff filings ensuring consistency, accuracy, and completion

Review utility filings and responses to consumer complaints, ensuring consistency with regulatory statutes and Commission rules

Research and reconcile discrepancies and prepare written correspondence to the gas utilities

Perform technical, statistical and research work related to the regulation of the Texas natural gas utility industry

Assist with record retention requirements related to gas utility filings

Assist with special projects as well as administrative tasks

Assist with answering phones for the section and division

Assist with responses, internal and external, concerning complaints and inquiries

Prepare and scan documents for electronic storage

Conduct mail reviews and route functions to the appropriate Oversight and Safety Division unit

Perform general filing duties

This position may require some travel.

**State Classification # : 0136

State Classification Title: Customer Svc Representative IV

Salary Group: A15**

**Military Occupational Specialty Codes (MOS):

Army 42A, 56M

Navy - 641X, 741X**

**Coast Guard - No equivalent**

**Marine Corps 0100, 0111, 0102, 0170**

**Air Force 3A1x1**

**Additional Military Crosswalk information can be accessed at:**

**Qualifications**

**Minimum Qualifications**

One or more year's customer service, clerical, or administrative support professional work experience

Experience in customer service, clerical, or administrative support work.

Graduation from a standard senior high school or GED.

Ability to work Monday-Friday, 8AM - 5PM with occasional flexible hours and weekends.

**Preferred Qualifications**

Strong interpersonal and communication skills with the ability to work effectively within a diverse team.

Graduation from an accredited four-year college or university. Experience and accredited college/university education may substitute for each other on a year for year basis.

Knowledge of applicable state laws, rules, and regulations; and of accounting and bookkeeping procedures and techniques.

Ability to evaluate financial records and statements, to prepare concise reports, and to communicate financial and technical information effectively.

**Knowledge, Skills, and Abilities**

Knowledge of office procedures, business methods and procedures

Must demonstrate excellent communication, writing and organizational skills

Knowledge of records administration and maintenance

Ability to take initiative, work independently and report findings on a consistent basis

Ability to work efficiently and effectively both independently and as part of a team

Ability to maintain working relationships with internal/external stakeholders and be open to peer review from supervisors on work performance standards

Ability to respond to high pressure situations and meet changing demands and timelines

Ability to learn new laws, regulations and standards to ensure compliance

Proficient in the use of computer systems utilizing Microsoft Office Suite and database systems

Ability to multi-task and also to be detail-oriented

Ability to interpret and apply rules, regulations, policies, and procedures

Ability to review work for accuracy; to accurately perform detailed numerical work, to make arithmetical computations to prepare related records and reports

**Work Hours and Telework:** Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agencys approved Telework Plan. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.

**APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:** Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login:

**Remarks:** There is one available position. Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.

**THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.**

**Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.**

The Railroad Commission of Texas is an Equal Opportunity Employer and does not

discriminate on the basis of race, color, national origin, sex, religion, age

or disability in employment or in the provision of services.

The Railroad Commission of Texas is a tobacco-free workplace.