Description

PromptCare is seeking a highly motivated and compassionate individual to join our team as a Patient Admissions Liaison. The responsibilities are to ensure that the patient and our internal departments (sales, pharmacy, nursing) have the necessary information needed to onboard pending patients on to our service in an accurate and timely manner. This is a hands-on position that plays a key role in the onboarding process for new referrals. The successful candidate must have a strong work ethic, be highly organized, and must have excellent communication skills and must be able to flourish in a fast-paced environment. If you are passionate about providing exceptional patient care and have a strong desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. To learn about our company and services, please visit us at PromptCare In-home Respiratory and Infusion 

Job Type: Full-Time, 40 hours per week, Monday - Friday

Job Location: Hybrid, New Providence, NJ

Requirements

• High School Diploma or GED required, Bachelor’s Degree is preferred
• Previous experience working with healthcare professionals is preferred
• Previous experience working with a sales team is preferred
• Excellent time management, organization and multi-tasking skills are required
• Clear verbal communication and concise documenting skills are required
• Previous experience with specialty pharmacy patient admissions and/or customer service in a similar referral source-based practice setting is strongly preferred

Job Responsibilities, included but not limited to:

• Complete patient welcome call which explains who we are and what their physician has asked us to provide to them. This is the first point of contact with the potential patient.
• Complete patient financial call after the benefit verification has been completed, explaining their coverage for services to be rendered, to include collection of patient responsibility, such as Deductibles and Copays, etc.
• Aid in the enrollment of any Copay Assist Programs that may be available to the patient.
• Acts of the point of contact for other internal departments that have a stake in the onboarding process.
• Direct communication with potential patients or primary care givers.
• Understanding of potential patient’s benefit / coverage information and the ability to relay and collect patient’s out of pocket expenses.
• Prepare and maintain reports as it relates to these job functions.
• Maintains confidentiality of patient information.
• Demonstrates the ability to work effectively and maintains expected productivity.
• Always displays a neat and clean professional appearance.
• Maintains knowledge of, and compliance to all applicable laws, regulations and SOPs at all times. 
• Willingness to perform as assigned including but not limited to: 
• Able to work longer than normal hours with little or notice, as needed.
• Attend staff meetings, teleconferences, and patient care conferences, as needed.
• Understand and follow Promptcare’s employee policies and procedures.
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and seat for long periods a shift.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package 
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program 
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.