Description

PromptCare is a leading provider of home respiratory and infusion services, serving pediatric and adult patients in 30 states from 36 locations throughout the United States. Our Hi-Tech, Hi-Touch care offerings deliver superior patient care and outcomes making PromptCare a preferred partner for hospitals, physicians, and payors. PromptCare currently services 6,400 respiratory patients, 2,500 infusion patients, and 4,400 enteral nutrition patients. We estimate that we are the largest provider of ventilation care to pediatric patients in the U.S. Our mission is to be the preferred choice for superior management of complex cases, providing unsurpassed clinical expertise, reliable service, and boundless compassion in transitioning patients to the home setting and reuniting them with their loved ones. Our Differentiation consists of an unrivaled team of respiratory therapists, nurses, dietitians, pharmacists, and other care professionals who provide highly sought-after expertise, advice, and patient care. We are the “go-to” provider in our markets among leading pediatric hospitals and care facilities to handle the most acute patient situations. PromptCare holds an expansive payer network participation, supported by a robust billing & collections operation.

PromptCare is looking for a Patient Admissions Liaison to join one of Patient Admissions Team. This is a full-time position, 40 hours per week, HYBRID flexible, Mon-Fri 8:30am-5pm ET. Office locations New Providence, NJ or Lenexa, KS. 

Job Summary

The Patient Admissions Liaison’s responsibilities are to ensure that the patient and our internal departments (sales, pharmacy, nursing) have the necessary information needed to onboard pending patients on to our service in an accurate and timely manner. The successful candidate must have a strong work ethic, be highly organized, and must have excellent communication skills and must be able to flourish in a fast-paced environment. The ultimate expectation is to provide exceptional service to our potential patients and to our internal departmental partners. This is a hands-on position that plays a key role in the onboarding process for new referrals. The Patient Admissions Liaison will perform welcome and financial calls to pending patients. The Patient Admissions Liaison will assist in the patient in the enrollment process for any Copay Assistance Programs that may be available. The Patient Admissions Liaison will act as the point of contact for other departments, specifically the sales team, for updates on pending referrals.

Requirements

• High School Diploma or GED required, Bachelor’s Degree is preferred
• Previous experience working with healthcare professionals is preferred
• Previous experience working with a sales team is preferred
• Excellent time management, organization and multi-tasking skills are required
• Clear verbal communication and concise documenting skills are required
• Previous experience with specialty pharmacy patient admissions and/or customer service in a similar referral source-based practice setting is strongly preferred

Job Responsibilities, included but not limited to:

• Complete patient welcome call which explains who we are and what their physician has asked us to provide to them. This is the first point of contact with the potential patient.
• Complete patient financial call after the benefit verification has been completed, explaining their coverage for services to be rendered, to include collection of patient responsibility, such as Deductibles and Copays, etc.
• Provide assistance in the enrollment of any Copay Assist Programs that may be available to the patient.
• Acts of the point of contact for other internal departments that have a stake in the onboarding process.
• Direct communication with potential patients or primary care givers.
• Understanding of potential patient’s benefit / coverage information and the ability to relay and collect patient’s out of pocket expenses.
• Prepare and maintain reports as it relates to these job functions.
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and seat for long periods a shift.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.