Exciting company searching for new team members!

Company Profile:

Promotion Plus Sign Co., Inc. is the leader in the oil industry gas stations brand imaging, supporting over 12 major brand and 23 marketers. Our reliability and consistency is what keeps our clients delighted. As a full service Sign Company based in Southern California, our diverse expertise gives our clients the confidence to know their project is handled by our professional team.

Go To Web Site www.promotionplusinc.com

Job Function

We are looking for an Account Representative to manage assigned client accounts. You will contact prospects and address customer concerns. You will oversee the planning, implementation, and tracking of key customer accounts. You will define the scope of the project, work directly with each department to ensure timeframes and accuracy is being achieved. You will communicate directly with the customer throughout the life of the project. Your goal will be to foster long-term relationships with clients and help grow our business.

Duties and Responsibilities

• Be the main point of contact for assigned accounts
• Negotiate contracts and handle paperwork (e.g. invoices, orders)
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Follow up regularly after closing a sale to ensure client satisfaction
• Present new or additional products and services to existing customers
• Report on sales activity, accounts status and possible issues
• Request surveys
• Request and review estimates
• Request and review brand books
• Submit estimates and brand books to customer for approvals
• Request, obtain, and track deposits
• Requests permits
• Review permits and communicate any city required revisions with external and internal teams
• Request kick off post permit and/or deposit
• Coordinate others to hit the desired goal by the desired date

• Review post audit job to ensure scope of work meets brand specifications, customer expectations, and permitting allowances/city requirements
• Provide exceptional customer service with very clear communication
• Updating internal and external teams on a weekly basis
• Organizing, motivating, and providing direction to a group of people to achieve a common goal
• Effectively plan and develop long-range strategies that successfully accomplish objectives

Requirements

• Experience in customer service is a plus
• Proficient in MS Office
• Strong communication and negotiation skills
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Goal-driven with ability to work under pressure
• Good problem-solving skills
• High school diploma; BSc/BA in business is a plus
• Comfortability and effectiveness with issues that lack clarity, structure or certainty
• Detail oriented with the ability to work well and maintain professionalism under pressure
• Ability to multi-task and follow-through while being approachable, flexible and friendly, but assertive
• Ability to prioritize, meet deadlines, make decisions and change course of action quickly when deemed necessary
• Must be physically fit and capable to perform office type work

Work Hours

• Full Time position
• Monday-Friday; 8:30am-5pm. Subject to change
• Available to work up to ten (10) hours a day
• Two (2) ten minute breaks, and (1) 30 minute lunch

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)

Ability to Relocate:

• Canoga Park, CA 91304: Relocate before starting work (Required)

Work Location: In person