* Strong Customer Service Skills required

* Retail Store/Big Box a plus

* Ensure every candidate receives a fair test

* Represent Prometric's vision, mission and values

* Ensure your test center provides a best-in-class and comfortable testing experience

* Permit only eligible candidates

* Safeguard the test center from misconduct

* Maintain and apply expert knowledge of test center policies, practices and procedures

* Greet examinees and verify identification

* Register and prepare candidate scorecards

* If applicable, digitally scan and record candidate fingerprint identification

* Continuously monitor candidates as they complete exams

* Resolve or report candidate issues with urgency

* Secure all computer software in the test center at all times

* Reboot computer servers and reset passwords as necessary

* Report any occurrences outside company guidelines to corporate management

* Ability to be flexible with scheduling based on Prometric capacity requirements

* High School Diploma required, college experience a plus

* One to two years customer service-related experience required

* Ability to communicate with candidates effectively and with professionalism and authority

* Ability to write detailed reports and correspondence

* Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

* Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

* Capable of lifting up to 40 pounds

* Ability to remain in a stationary position for extended periods of time while administering exams

* Ability to perform periodic walk-throughs

* Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring

* Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet