• Lead quality improvement projects and initiatives using quality improvement/performance improvement processes including PDSA, lean cycle, fish bone, process flow evaluation

• Engage stakeholders (including administrative, management and supervisory staff, medical providers, direct service providers, ancillary staff and consumers) in quality improvement projects and initiatives to ensure maximum participation including the identification of potential metrics or processes to undergo change processes

• Demonstrate ability to effectively discuss and summarize quality improvement projects and processes tailored to stake holder’s level of education, training and experience

• Document current-state and pr0posed process change utilizing flow charts

• Collect data from relevant sources including EMR, case records, clinical reports, billing systems and enter data into relevant databases, spreadsheets or other systems

• Conduct quantitative and qualitative analysis of data, outcomes and make recommendations on process changes

• Organize multi-disciplinary quality and performance improvement teams including identifying appropriate team members, scheduling meetings, locating and reserving meeting space, creation of meeting agendas, maintenance of team meeting minutes, documentation of action steps and persons responsible, creation and distribution of progress reports for project sponsors, and ensure accountability of team members

• Attain full understanding of program functioning including funding source, regulatory and/or clinical criteria to ensure quality initiatives aim to meet highest levels of performance

• Attend quality learning networks from funding sources and prepare and present reports or presentations as requested by funding sources, i.e. HRSA 

• Attend Acacia Network quality improvement committee meetings

• Maintain fluency in current and innovative quality improvement and performance improvement theory and processes

BA/BS Social Work/Public Health/Public Administration required, MA/MS preferred

Knowledge of behavioral health and primary health care concepts and processes

Knowledge of SPSS

Bilingual (Spanish/English); strongly preferred