Job Title
Patient Account Analyst II - CBO Customer Service - Onsite
Category
Billing and Receivables
Organizational Unit
ProMedica -> ProMedica System -> CBO Customer Service (8965)
Location
Toledo, OH 43606 US (Primary)
Job Description
POSITION SUMMARY
This position assists with patient calls related to hospital and physician billing and statement
questions. The position is key to maintaining/enhancing the patient experience.
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
1. Perform a variety of registration, billing, follow up and collection functions for all payers
including self-pay.
2. Verify insurance benefits.
3. Contact patients for necessary information pertaining to registration, billing, and collection
4. Process financial assistance applications.
5. Resolve inquires received pertaining to patient accounts.
6. Post payments, adjustments, and denials to patient accounts.
7. Review accounts for outside collection or legal authorization.
8. Works with internal departments to obtain information for external requests including
refunds.
9. Acts a liaison to outside vendors.
10. Reviews debits, credits, refunds, bad debt and contractual allowances for accuracy and
processes as applicable.
11. Reconciles electronic payment remittances.
12. Knows and follows all billing regulations and corporate compliance plans.
13. Provide feedback to management on issues that impede timeliness or quality of billing and
work with management to resolve.
14. Always shows respect and value for our customer and projects an image of professionalism.
15. Independently reviews assigned reports to ensure goals and deadlines are met.
16. Lockbox reconciliation and reporting.
17. Assist management with training new staff.
18. Obtain prior authorization for scheduled services.
19. Perform other duties as assigned.
Location: Onsite
Job Requirements
Education: High School diploma or equivalent
Skills: Must demonstrate the ability to solve problems accurately and independently by taking a basic skills test and scoring a minimum of 80%. Must demonstrate excellent communication and interpersonal skills. Must be able to input and retrieve information from a computer, operate a calculator, fax machine and copier. Must have previous experience with computers and office applications. Must be able to move about office and between workstations. Must be able to occasionally lift, move, and carry moderately heavy materials. Must demonstrate commitment to exceptional customer service. Must have strong organizations skills and the ability to multi-task. Must be a team player and be supportive of our department and ProMedica mission and values. Must have the ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves.
Years of Experience: Must have at least 1 year experience in medical registration, billing, customer service or collection.
WORKING CONDITIONS
Physical Demands: Ability to sit for extended periods of time.
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type
Non-Exempt
Job Type
Full Time
Budgeted Hours / Pay Period
80
Shift Type
Days
Shift Hours
8 hours
Weekends
On-call Requirements
Additional Schedule Details