*This role will require the ability to travel up to 80%, as needed by management*

Summary

Serves as a resource on technical expertise to his/her application within the department. Conducts field troubleshooting of customer applications/machine issues, field training of advanced applications, internal/external applications tests, and limited in-house sales applications support for tube laser and peripheral products. Provides advanced technical support/feedback from the field to sales team members, Laser Applications Manager, and Product Manager.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

• Establish oneself as a subject matter expert in their related field.

• Conduct advanced training for customers in the field.

• Troubleshoot and correct customer’s applications issues in the field.

• Determine in the field if customer concerns are machine related or applications based, correct machine/service-related issues in addition to application.

• Train customers on how to correct any issues encountered during in-field visits.

• Conduct tube laser machine/software demos at customer sites.

• Travel to customer to conduct run-off acceptance tests.

• Development of tube product machine/software in field demonstration parts/strategy.

• Performs thorough onsite pre-sale application analysis with RSM; recommends a best fit laser solution for the customer.

• Presentation of Machine/Software at tradeshows as needed.

• Occasionally perform time studies/feasibility requests.

• Provides technical expertise to other Applications Engineers and Product Managers working within the department.

• Provides technical expertise to other departments within the company to aid

field applications.

• Understands technical issues to the point of being able to aid others within the Applications department with recommendations and/or referring the matter to a subject expert.

• Supports the Laser Applications Manager/Product Manager by providing advanced technical counsel and solutions to the customer’s specific technical issue.

• Maintains a positive rapport, professional appearance, and business relationship with customers by providing outstanding customer service.

• Travel to Italy 1-2 times per year to have continual training in software and hardware of company products.

• Commitment to this position for a timeframe of 3 – 5 years.

• Overtime as necessary to complete workload as defined by manager.

• Other duties as assigned by management.

Qualifications

• Associates Degree in a technical field. Prior experience or equivalent military training may be substituted for a degree.

• At least three years of laser or CNC experience across multiple applications including setup, service, maintenance experience, or CNC part programming.

Licensing/Certifications

Valid Driver’s License with no more than two (2) points on a driving record within a three (3) year period

Knowledge, Skills, and other Abilities

• Thorough understanding of CAD/CAM software and how they apply to specific machine and part applications

• Understanding of reading part drawings

• Thorough knowledge and understanding of statistical evaluations

• Proficient in Microsoft Office (Word, Excel, and Outlook)

• Able to effectively use the Internet

• Highly organized

• Excellent verbal and written communication skills. Must be able to help advise others within the department with respect to technical matters

• Must be able to work effectively with minimal supervision

• Must have excellent time management skills

• Professional appearance

• Able to effectively work with all levels of team members and all types of customer personalities

• Understanding of laser technology/parameters and ability to adjust them

• Must have mechanical aptitude/experience

Equipment, Machinery, Tools, and Vehicles Used

• General office equipment, including computers, printers, fax machines and telephones.

• Large format CNC machines

• Generalized tools for troubleshooting large format machinery

• Bridge Crane

• Forklift

#Resources

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Work Location: In person