We are currently seeking a driven and skilled individual for the position of Program Manager with experience working in the health plan space. Candidate will be responsible for managing enterprise level, cross-functional programs from inception to implementation in a fast-paced environment. 

Responsibilities

• Lead multi-disciplinary teams composed of various levels of personnel, vendors, and clients to orchestrate several related projects within the scope of the program to successful and timely conclusion.
• Engage with multiple stakeholders at all levels of the organization, including executives, directors, managers, and individual contributors.
• Work with program sponsor(s) and leader(s) to perform planning, including budget and hardware/software estimates, resource estimates and procurement, and implementation timelines for new implementations or enhancements.
• Manage and monitor vendor resources, task assignments, and budget as needed.
• Develop and manage a program schedule throughout the project life cycle, from initiation through post-implementation.
• Apply formal Change Management processes when substantive modifications affecting the project scope, timeline, or resources/budget are suggested or necessary.
• Manage program resources, ensuring appropriate allocation, alignment to tasks, adherence to timeline, and conflict resolution.
• Maintain oversight of underlying project teams in coordination with individual project managers to facilitate successful completion of identified projects within the scope of the program.
• Ensure program and project teams provide high quality and cost-effective analytical support services.
• Facilitate and/or lead process improvement discussions and ensure that current state, desired state, and gaps are well-documented for development of recommendations.
• Facilitate issue resolution through analysis and collaboration; develop and present recommendations to leadership and negotiate to reach resolution.
• Identify, evaluate, prioritize, and manage program risks through application of a Risk Management process designed to minimize, monitor, and control the impact of risks to the project.
• Organize and synthesize large amounts of information for presentation to program sponsor(s), leader(s), and team members through meetings and formal status reporting.
• Ensure all necessary information is supplied to the Quality Assurance Team(s) for suitable planning and execution of testing.
• Ensure all necessary information is supplied to the Training Team(s) for planning and execution of staff training.
• Write or oversee writing of applicable program and project documents including charters, program and project plans, program schedule, policy and procedures, RACI/project log, business requirements, policies and procedures, and training materials using standard and approved documentation templates. Ensure all program and project documents are complete, accurate, current, and stored appropriately.
• Plan, schedule, and facilitate program meetings as needed to effectively manage the program tasks and resources.
• Develop or oversee development and distribution of detailed implementation plans and schedules.
• Support post-implementation stabilization and program/project closure activities.

Key Qualifications 

• Proven success in multiple programs and/or project implementations.
• Ability to manage a large program or more than one project of a large size simultaneously.
• Experience working closely with one or more vendors in the execution of a program or project.
• Able to understand and impartially consider program and project needs among diverse colleagues in various departments of the same organization.
• Ability to produce accurate and precise work, detect and resolve discrepancies all while meeting deadlines.
• History of exemplary relationship management and effective communication with program/project sponsor(s), leaders, and team members from across the healthcare organization.
• Proficiency with MS Office Suite (Outlook, Word, Excel, PowerPoint), MS Project, and Visio required. Proficiency with SharePoint, Access and SQL preferred.
• Familiarity with various project methodologies (Waterfall, Agile, SaFe, Hybrid).

Perks 

• Competitive pay and bonuses
• Excellent benefits (medical, dental, vision)
• 401K with percentage company match
• Paid holidays and vacation days
• Flexible schedule

Education and Experience 

• Bachelor’s degree in healthcare administration or related field. Three (3) years of experience managing programs or ten (10) years of experience managing projects within a health care organization may be considered in lieu of a bachelor’s degree. Master’s degree in healthcare administration or related field preferred.
• Seven (7) years of experience leading all phases of a large to complex sized project involving a minimum of ten (10) cross-functional team members, including one or more Project Managers, in a matrixed health care organization or closely related industry. Four (4) years of program administration in a health care organization or consulting role may be considered in lieu of this requirement. Experience leading a long-term development and implementation project typically spanning two or more years preferred.
• PMP, PgMP, and/or Agile certification required. Six Sigma Belt certification preferred.