General Information

Job Description: PURPOSE:

The Lead Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent is accountable for leading the gathering and synthesizing of business requirements for high complexity software, systems, processes and/or services and translating them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow. We are seeking a ServiceNow Ld. Requirements Analyst with a minimum of 8 years of demonstrated expertise in a Business Analyst capacity, coupled with at least 2 years of hands-on experience specifically within the ServiceNow platform, showcasing proficiency in a minimum of 2 modules. The ideal candidate will possess robust administrative and organizational competencies, enabling efficient backlog management. Essential to this role is a keen analytical acumen for requirement analysis and solution design. Experience in Agile methodologies is crucial, along with a proven track record of effectively managing ServiceNow backlogs and collaborating seamlessly within cross-functional Agile teams. While certifications are preferred, they are not mandatory, provided the candidate meets or exceeds the outlined experiential criteria.

ESSENTIAL FUNCTIONS:

30% Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area’s user and/or technical (functional/non-functional) requirements. Key contributor in the creation of project plans to define, organize and schedule requirements management and development activities. Provides oversight and

strategic direction to lower level analysts which includes coaching, mentoring, and delegating of tasks and deliverables. Facilitates requirements analysis and verification sessions. Accountable in the tracking and management of open issues and assists in planning for resolution. Responsible for successful development sessions and design reviews in order to ensure design meets user requirements.

20% Responsible for overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Providing guidance and training to application end users.

20% Identifies, documents and troubleshoots problems with their in-depth knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve high complexity technical, system and/or business issues.

15% Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs. Responsible for writing all documentation to established standards, in a clear and well-organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of high complexity.

10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.

5% Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally

Job Type: Contract

Pay: $60.00 - $65.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• SQL: 1 year (Preferred)

Ability to Commute:

• Baltimore, MD 21224 (Preferred)

Ability to Relocate:

• Baltimore, MD 21224: Relocate before starting work (Required)

Work Location: Hybrid remote in Baltimore, MD 21224