Do you have exceptional Customer Service Skills?
Are you a team-player who is willing to learn what needs to be done and get it done?
Progressive Specialty Glass Company, a leading supplier of customized take-home souvenir glassware, is searching for a highly motivated Sales Support Representative for their company headquarters in Plainville, CT. Progressive’s Sales Support team is responsible for managing essential steps and processes resulting in shipping our souvenir glassware into our customer’s establishments throughout the U.S.
Responsibilities:

• Act as a liaison between the Sales Team, Customer and Internal Departments.
• Interact with the Sales Team to ensure order accuracy and timely shipment of orders.
• Handle incoming requests from Customers.
• Ensure issues are resolved professionally, promptly, thoroughly.
• Track Customer invoices including: payment, identify and follow-up on delinquent accounts, notify/update the department manager on problem accounts.
• Logistics experience preferred but not required.
• Provide back-up support when other team members are out of the office.
• Generate reports as requested.

Required Skills and Experience:

• Ability to think outside of the box, offering solutions to save time and increase productivity.
• Desire to cross-train and advance skillset/knowledge within the department.
• Must possess a pleasant, patient and friendly demeanor.
• Excellent oral and written communication skills.
• Must be detail orientated with exceptional organizational and prioritization skills.
• Ability to multi-task within a fast-paced environment is essential.
• Previous MAS 200 experience preferred, but not required for the right candidate.
• MS Office 365 knowledge including: Word, Excel and Outlook.
• Must have prior experience with trucking companies.
• Must possess a strong work ethic and team player mentality.

This is a part-time/full-time, position (24 – 40 hours/week) that offers an excellent benefits package including vacation, health coverage and 401K with company match.
Please send resumes to alexandra.sadej@psglass.com
No phone calls please
Job Type: Full-time or Part-time

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person