Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. Job opportunities: - Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products - Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products Must-have qualifications - Two years of post-secondary education or higher - Instead of the above, two years of relevant work experience - Fluent in Spanish and English (verbal and written) Training starts: May and June 2024 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements - Designated workspace free from noise and other distractions - High-speed internet at your expense unless otherwise required by law - Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) - All Progressive hardware you receive needs to be connected to a surge protector Compensation - $20.25 or $21.50 per hour depending on the role you are selected for - Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance - An additional 10% when you work evening or weekend hours - Performance-based rewards - Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits - 401(k) with dollar-for-dollar company match up to 6% - Medical, dental & vision, including free preventative care - Wellness & mental health programs - Health care flexible spending accounts, health savings accounts, & life insurance - Paid time off, including volunteer time off - Paid & unpaid sick leave where applicable, as well as short & long-term disability - Parental & family leave; military leave & pay - Diverse, inclusive & welcoming culture with Employee Resource Groups - Career development & tuition assistance Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/