The role of the Biomedical Equipment Field Technician is to perform the best customer-service experience for the installation, service, and testing of complex medical devices in a hospital setting, following stringent real-time patient-data requirements.

MAJOR RESPONSIBILITIES:

• Willingness and ability to travel 80-100% of the time (depending on market)
• Comply with protocols for communicating status and issues related to work orders
• Complete tasks on scheduled date and within a specified timeframe
• Provide world-class customer service in onsite and digital customer communications
• Offer onsite service training and education to customer’s biomedical technicians
• Provide management with feedback and ideas for continuous improvement
• Being a valued part of a diverse and dynamic team

QUALIFICATIONS:

• High school degree or equivalent
• Strong interest in regional and national travel (depending on market)
• Experience using standard office equipment such as computers and smartphones
• Experience using medical test equipment and hand tools
• Experience working with ventilators preferred
• Experience with Microsoft Office Suite is required
• Experience with CRMs such as Salesforce is a plus
• Professional manner, appearance, and discretion in engaging customer
• Satisfactory background check including state-specific requirements (e.g., fingerprinting)
• Compliance with client-specific requirements (e.g., immunizations, PPE)
• Reliable transportation for coverage area
• Valid driver's license with a clean driving record
• Clean background check and clear drug screen
• Self-guided and able to work independently
• Strong organizational skills

PHYSICAL REQUIREMENTS:

• Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
• Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
• Lift carry, push, or pull up to 20 pounds, occasionally up to 50 pounds, with assistance available
• Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
• Regular grasping and repetitive hand movements.

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Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Ventilator: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Hand tools: 1 year (Preferred)
• Medical equipment: 1 year (Required)
• Microsoft Office: 1 year (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road