Job Posting Title: CUSTOMER SERVICE REPRESENTATIVE 2Location: 3410 Central Expressway, Santa Clara, CA

• Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.
• Survey Tip: Customer Service Representatives who do not have the decision-making authority described below should match to Customer Service Support (8801-8804).
• Pre sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post sale: Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Job Type: Contract

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Santa Clara, CA 95051 (Preferred)

Ability to Relocate:

• Santa Clara, CA 95051: Relocate before starting work (Required)

Work Location: In person