Job Summary:

PART TIME: MONDAY - FRIDAY, 4:00PM TO 9:00PM. Weekend shifts available if looking for more hours. However, the core hours for this position is 4:00pm to 9:00pm

The Sr. Client Coordinator at PRS bridges the gap between calls and completed jobs while ensuring client satisfaction. They manage follow-ups, negotiate rates, fix billing issues, and support the team across dispatch, vendor relations, and client communication.

Duties/Responsibilities:

• Maintains a well-organized email system to ensure efficient information retrieval and communication within 24 hours
• Efficiently handles inbound and outbound calls on the group call line, promptly addressing client and vendor inquiries
• Communicates effectively with vendors, clients, and managers, building strong relationships and resolving issues collaboratively
• Diligently reviews and verifies client ETAs on each work order, ensuring timely service delivery and client satisfaction
• Prioritizes and manages individual workflow, ensuring timely resolution of outstanding tasks and client concerns
• Maintains consistent contact with vendors, providing quotes, invoices, and job status updates, fostering a collaborative environment
• Performs IVR (Voice Recognition) check-in/out and updates double systems, ensuring accurate records and seamless communication across platforms
• Proactively updates clients on work order status, keeping them informed and building trust
• Approves work orders up to the client NTE (Not to Exceed), streamlining the authorization process and expediting service completion
• Scrutinizes quotes for errors and obtains necessary corrections, ensuring accuracy and preventing financial discrepancies
• Negotiates rates and prices for labor and materials, advocating for cost-effective solutions and maximizing profitability
• Manages and maintains profit percentage set by the Director, contributing to financial goals and ensuring fiscal responsibility
• Proactively addresses and resolves financial discrepancies and billing queries, ensuring all accounting-related concerns from clients or vendors are settled quickly to maintain financial accuracy and customer satisfaction
• Prepares and provides detailed Estimated Time of Arrival (ETA) reports for clients, offering insights into service timelines and aiding in efficient project management and client communication
• Evaluates incoming work orders and strategically delegates them to dispatch coordinators based on their workload, expertise, and client-specific knowledge, ensuring efficient and effective job allocation
• Secures necessary client approvals either through direct communication or onsite visits, essential for advancing project stages and ensuring client requirements are met
• Analyzes and makes informed decisions on client quotes, balancing client satisfaction with company profitability and operational feasibility
• Provides critical after-hours support on a rotational basis, ensuring continuous service availability and addressing urgent client or operational needs

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times

Education and Experience:

• High school diploma or GED equivalent required.
• At least two years’ related experience required.

Physical Demands:

• Continual periods of sitting at a desk and computer.
• Frequent reaching for files and documents, bending to file papers, and twisting to answer phone calls.
• Extensive use of hands and fingers for typing, writing, and using a computer mouse.
• Occasionally lifting and carrying moderate weight (up to 25 pounds) of files, binders, and office equipment.
• Extensive use of close vision, distance vision, and the ability to adjust focus.

Work Environment:

• Primarily working in an office environment with standard lighting and temperature control.
• Some background noise from colleagues, phones, and printers, but generally quiet working conditions.
• Prolonged use of computers and other electronic devices.

Benefits: More options available based on total hours worked.

• Exceptional Work Culture: Be part of a team that values innovation, collaboration, and a positive environment where your ideas matter
• Work-Life Harmony: We understand the importance of balance. Enjoy flexible schedules that let you thrive both at work and in your personal life

Equal Opportunity Employer: Professional Retail Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Drug-Free Workplace: Professional Retail Services is committed to maintaining a drug-free workplace. All employees are required to comply with our drug-free workplace policy.

Background Check Notice: We may conduct background checks on potential hires.

At-Will Employment: Employment with Professional Retail Services is at-will, meaning that either you or the company can terminate the employment relationship at any time with or without notice.

ADA Statement: Professional Retail Services is an ADA compliant employer and provides reasonable accommodation to qualified individuals with disabilities who require them. Please contact our HR department at HR@profretail.com to request accommodation.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 25 per week

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday

Experience:

• Facilities maintenance: 1 year (Required)
• Client Coordinator: 1 year (Required)

Work Location: In person