Overview

To provide Guest Services including but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant information in a manner that best represents the company image and quality standards. Utilizes the standard seating procedures to coordinate efficient Guest seating according to table availability and the seating requirements for all Guest parties. Primarily responsible for training new hostesses, running QSR and leading the hostess team during each shift.

Responsibilities

Level One

Responsibilities of Gold Key|PHR hourly Associates:

Know your job.Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

Be on time.Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

Be on stage.Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

Serve.Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

Work smart.Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

Use your tools. Use the approved tools and checklists to complete assigned tasks.

Measure Up.Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

Respect the space.Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

Be safe.Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Delegates tasks to host staff during each shift

Responsible for the training of new host staff

Reports directly to the Maitre d' with reservations or guest issues

Assists in the overall flow and seating in the restaurant

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.
• Gather necessary guest information needed to provide the best seating accommodations.
• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.
• Provide guest seating in a courteous, safe, & efficient manner.
• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.
• Perform assigned side work developed to maintain general organization & cleanliness of the host station & all related areas.

Organize, inventory, & sell retail items (if applicable).

Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

Provide general information for all Guests as requested.

Successfully complete all other duties assigned

Qualifications

ExperiencePrevious Experience in the restaurant or hotel industry is a plusSkillPrevious working experience with computers is a bonusEducation High School