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PAHJ At Home Agents (www.mommyjobsonline.com) is responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations.
Additional responsibilities pertaining to call and sales function are (but are not limited to) :
Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.
g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
Successfully complete initial on-the-job training, as well as any new product or on-going training.
Process incoming calls manually in the event of computer system failure; and ensure quality or customer issues are escalated using established procedure and brought to resolution (e.
g., chat, email, message boards, phone, etc.).
and ability to develop and maintain strong relationships and teamwork with co-workers.
ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or another language as defined) may be required for certain projects.
Pay : $18.32 per hour
JOB REQUIREMENTS : Computer, Internet, and a home office set-up.
TO BECOME AN AGENT :
Apply at https : / / professionalathomejobs.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
Please reference agent ID code PAHJROXANNAG when you register online.
Professional At Home Jobs is accepting pre-screening interviews, so please call (405) 633-0449 and ask for Kimberly.
Full Time
$37k-46k (estimate)
04/29/2024
05/12/2024