About Us:

Procurement Partners , a medical software company that helps providers deliver better care at lower costs, is growing our customer success team! We are only looking for the best and brightest to help us deliver our platform. If you’re experienced in healthcare, entrepreneurial, loving learning and working with software systems and are motivated by helping clients achieve their goals, we want you to join our team as an Implementation Customer Success Specialist.

The Role:
The Implementation Specialist serves as a Project Manager, and begins working with our clients as soon as the ink is dry on the contract from sales. You set the pace (time and attitude) for the entire implementation cycle. Requirements development, data collection, software configuration, and a guided journey through the technical go-live process all fall under your direction. They will then provide training and ongoing support to our clients, ensuring that they have a delightful experience with both our people and our software.
This highly visible role is perfect for someone who has the following interpersonal strengths:

• The ability to persuade and build consensus
• Excellent communicator (both written & oral)
• Detailed in approach and documentation
• The confidence to work with C-suite executives while fostering engagement with all levels of customer staff
• The desire to help a growing company realize its vision of improving healthcare delivery

If you are passionate, enjoy the challenge of solving complex problems, love people, and are comfortable with change – you will fit in great with our entrepreneurial culture.

Position Objectives:

• Methodically and proactively guide clients through the onboarding, configuration and training process.
• Follow Project Management principals and guidelines to ensure installations meet budgetary and time constraints
• Use creative problem solving, analytics, best practice development and onsite observations to help customers identify and overcome barriers to meeting success metrics
• Coordinate efforts of key customer stakeholders and Procurement Partners resources (Data, IT, Sales, CS) to ensure customer is set up for long term success. You own the result.
• Bridge the gap between customer feature needs/request and our Product Development team
• Constantly look for ways to enhance and improve upon the experience we provide to our customers as well as find new efficiencies in our internal processes.
• Be the most proficient and advanced user of Procurement Partners Platforms.
• Drive long-term partnerships with clients based on trust and respect
• Develop a deep understanding the healthcare ecosystem, our clients’ initiatives, and our products role in meeting those initiatives.

About You:

• Excellent communication skills – External/Internal & Verbal/Written
• Obsessive attention to detail
• Driven, passionate and motivated. Self-starters only!
• Ability to manage projects and production without direct authority
• Calm under pressure
• Accountable- You always follow up and follow through. Pursues work with energy and drive; takes personal ownership for results.
• Technology savvy. Excellent proficiency in MS Office products particularly Excel. Good typing speed.
• Customer Centric- Takes ownership in ensuring a positive customer experience. Investigates and takes actions to meet customer's current and future needs.
• Drives to effective resolution- Continually focuses on achieving positive, concrete results. Consider it done attitude

Desired Skills & Experience:
2-5 years of successful and referenceable job performance (Healthcare or Technology Strongly preferred)
Looking to leapfrog the traditional career ladder by controlling your own learning trajectory
Quick learner of new products and technology. Clinical experience is a plus (If you are an RN or MA who is interested in the business side of healthcare, great!)

Experience:
Healthcare: 3 years (Preferred)
Purchasing or Supply Chain: 3 years (Preferred)
Software: 3 years (Required)

Education:
Bachelor's (Preferred)

Work Location:
Remote work; some travel required for training, company meetings, and customer site visits. Travel will be very minimal. 

Compensation and Benefits 

• Salary: $55,000.00 to $65,000.00 /year

• Health, dental, and vision 

• Generous 401K matching program

• A company that is growing and committed to being the industry leader!