Job Overview:
The Florida Accounting and Information Resource (FLAIR) was established more than 40 years ago and has been the application providing accounting resources to the State’s agencies, including the Department of Business and Professional Regulation (DBPR.) Since the implementation of FLAIR, the State’s accounting needs have grown and outstretched FLAIR’s capabilities. Based on information provided in the FLAIR Study, the Florida Legislature authorized the creation of the Florida Planning, Accounting and Ledger Management (PALM) project to design, develop and implement a financial management solution (FMS). DBPR’s Division of Technology will manage the agency business system for the Florida PALM Project, which will transform the financial processes from FLAIR to Florida PALM. The Department needs a Business Process Consultant. The Business Process Consultant will ensure that the new processes resulting from Florida PALM are adopted by the people who are affected by the transformation coming with the Financials Wave. The Business Process Consultant will possess the professional and proven skills needed to implement a change model such as Prosci ADKAR, which promotes “Change from the Bottom Up” by focusing on Awareness, Desire, Knowledge, Ability, and Reinforcement. Responsibilities: The Business Process Consultant will focus on facilitating organizational change and smooth system adoption.
This role will develop and execute a comprehensive change management strategy, including stakeholder analysis, communication plans, training programs, and postimplementation support. Their role will involve addressing resistance, managing expectations, and ensuring user engagement throughout the implementation.
Minimum Requirements and Wow Factors
Top 3-5 MUST Have Skills and level of experience (either technical or functional) that you will use to screen in/out candidates for client submission.

• 7 years as a Project Manager
• Minimum 4 years experience in process engineering and 2 years experience in project management.
• References that can be verified within 3 days of candidate selection.

Additional Responsibilities include:

• Attend agency readiness workshops facilitated by the Florida PALM Project (as identified in the Organizational Readiness Plan deliverable);
• Communicate to and advocate for the Division/Office Point of Contacts information about the project;
• Complete Readiness Workbook (RW) and associated readiness tasks to include training end users, preparing business systems, educating owners, updating applicable policies and procedures, and cleansing data.
• Communicate expectations and deadlines to affected end users, enterprise users, and business system owners.
• Support DBPR to prepare for the transition to Florida PALM,
• Monitor enterprise business process changes,
• Monitor the remediation of agency business systems,
• Monitor the remediation of division processes,
• Communicate and collaborate with the Project’s Stakeholder Engagement Training and Readiness Team,
• Communicate and Collaborate with the Division/Office point of contacts and subject matter experts,
• Develop and encourage a culture that embraces organizational changes through the transition to Florida PALM.
• Any activities unrelated to DBPR readiness preparations for Florida PALM implementation and transition.

Education and Experience:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience
• A minimum of 7 years of IT experience, 4 years of experience in process engineering and 2 years’ experience in project management.

Work Style:

• (1) remotely; or (2) in-person at DBPR’s Headquarters in Tallahassee or in one of our field offices throughout Florida depending on the needs in such office(s); or (3) a hybrid of the two foregoing options.