Description

Description

Position Summary:

The Worker’s Compensation Sales Associate (WCSA) will provide concierge services to potential referral sources, including but not limited to, employers, self-insured companies, brokers, adjusters, nurse case managers, third party administrators, and any other potential referral sources, for the enterprise-wide worker’s compensation line of business. In this role, the WCSA will call on and interact regularly with potential referral sources who need to make referrals or who seek out the WCSA to secure information on worker’s compensation claimants being treated at affiliated medical practices managed under the ProCo management services organization. The WCSA will report to the Director of Sales and collaborate regularly with providers and other team members throughout the enterprise, with special attention focused on collaboration with the in-house Worker’s Compensation Coordinators, to ensure referrals are handled expeditiously and information is shared timely and in a professional manner. The WCSA will often be the first point-of-contact and the “face” of the AICA Worker’s Compensation service line and brand.

Position Duties:

· As an M&K Marketing team member representing the AICA brand, pursue new worker’s compensation patient referrals from various potential referral sources.

· Assist, when needed, the in-house Worker’s Compensation Coordinators to secure the necessary information for the worker’s compensation claimant to be scheduled and seen.

· Facilitate communication between AICA providers and team members with (employers. carriers, TPA’s, adjusters, and case managers.

· Follow-up with adjusters, case managers, and/or the referring entity on all missed worker’s compensation patient appointments.

· Facilitate submission of medical records to employers, carriers, TPA’s, adjusters, and case managers when necessary, promoting and utilizing ProCo software platforms as they are designed and implemented, including but not limited to ProCo Docs.

· Address and take appropriate action with employers, risk managers, claims management, adjusters and nurse case managers and attorneys to resolve all questions, concerns, and needs relating to worker’s compensation patient issues.

· Maintain a positive working relationship with employers, carriers, TPA’s, adjusters, and case managers.

· Act as an ambassador for the AICA Worker’s compensation brand.

· Engage effective in-the-field marketing and sales techniques to brand AICA as the go-to organization for the effective management of work-related injuries.

· Collaborate with all AICA team members and consultants involved in the Worker’s Compensation service line.

Position Expectations

To perform the position successfully, an individual is expected to:

· Create and maintain a positive and robust working relationship with all potential worker’s compensation referral sources.

· Secure from a variety of sources referrals for the care and medical management of worker’s compensation claimants.

· Collaborate with AICA providers, practice managers, case managers, and corporate co-workers such as medical records, billing/coding/collections, Worker’s Compensation Coordinators, etc., who are involved in the management of work-related injuries for claimants referred to AICA.

· Be a worker’s compensation ambassador and source of information for the enterprise and affiliated medical practices.

· Work Smart; Be Smart

· Multi-task to be sure all daily work output is completed and accurate.

· Remain abreast of all Georgia worker’s compensation rules, regulations, policies, procedures, and best practices.

· Be aware of and attend worker’s compensation specific marketing lunches, dinners, events, seminars, presentations, and state and regional conferences upon approval of leadership.

· Be solutions oriented with a “Can Do’ Attitude.

· Proficient in the use of all enterprise software platforms, including but not limited to, NextGen, eCM, ProCo Docs, Microsoft Outlook, Smartsheet’s, etc.

· Be aware of and consistently apply HIPAA guidelines and rules governing patient privacy and confidentiality.

· Positively impact the worker’s compensation service line through exceptional and consistent performance and productivity in the areas of Sales and Marketing.

Position Metrics:

The execution of the position is quantifiably measured by the following:

KPI to be created for these unique sales position.

Position Requirements:

· REQUIRED: High School Diploma

· PREFERRED: Advanced college level courses or degree a plus

· REQUIRED: 3 years of experience in marketing to the worker’s compensation industry with a robust circle of influence in the industry.

· MISC: Strong verbal and written communication skills; working knowledge of Worker’s Compensation Best Practices and state rules and guidelines.

Position Miscellaneous:

Frequent sitting, driving, and use of telephone. Outside sales position that will require exposure to the elements.

Infrequent lifting floor to overhead of 15 pounds or less.

Dependable personal transportation required.

Professional presentation and business attire required, Dress for Success!

Position requiring approximately 40-45 hours of work each week with some extended hours from time to time to complete work or attend functions.

Occasional out-of-town travel to attend seminars or conferences with some requiring overnight stay.