Description

Description

Position Description

The Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. A successful CCSR will be able to accept ownership for effectively and empathetically providing assistance and direction through the intake process. This position will be responsible for scheduling patients and gathering pertinent and non-routine information to ensure they are routed to the proper clinic and treatment. Keeping customer satisfaction is at the core of every decision and behavior. Spanish speakers highly preferred. 

Position Duties

• Maintain compliance with all call center policies and procedures
• Manage large amounts of inbound and outbound calls in a timely manner
• Answer inbound referrals from multiple sources
• Follow communication “scripts” based on identification of customers’ needs
• Close calls by setting appointment
• Clarify information, research every issue and provide solutions
• Mastery of multiple product lines
• Maintain Database(s) – (NextGen, Case Manager, Dialogue Tech, Sales Force, etc.)

Required Skills (What you must have)

• High School Diploma
• 0-3 years’ experience in a call center
• 2-4 years’ experience in a customer service sales role
• Have good telephone skills
• Familiarity with Microsoft Office
• Willingness to adapt and continuously learn new information/systems
• Be detail oriented and task focused to ensure all policies and procedures are followed

Desired Skills (what we would like you to have)

• Bilingual (Spanish) required
• Previous experience with Personal Injury and/or Medical Centers
• Familiarity with CRM systems and practices
• Be success-driven and metrics focused?
• Extreme compassion to help those in need
• Have excellent verbal and written communication skills
• Be organized
• Be passionate and professional?
• Have a positive attitude