Position: CCTV Field Service Technician

Compensation: $60,000 -$70,000 yearly salary commission

Type: Full-time (Permanent)

About the Company:

Pro-Vigil is a leading provider of security solutions, offering both mobile and permanent remote surveillance services for a wide range of properties, from rural construction sites to downtown auto dealerships. Our mission is to deliver top-notch security through highly trained virtual guards powered by advanced AI technology. We offer a comprehensive security solution that includes audiovisual deterrents and boasts the industry's quickest response time, providing superior protection compared to traditional cameras or security personnel alone.

Responsibilities:

• Perform initial triage and identify solutions for outages and disruptions at customer sites.
• Assist clients in the installation, repair, and maintenance of equipment.
• Troubleshoot equipment issues and provide guidance to customers on equipment usage.
• Build and maintain strong relationships with customers.
• Conduct routine installation, maintenance, repair, and preventive maintenance.
• Pre-test units before installation and remove units upon completion of client jobs.
• Travel to customer sites for on-site service and repairs, delivering top-notch service.
• Collaborate with Sales Representatives to provide updates on work status.
• Communicate with the Field Services Supervisor regarding open and completed jobs.
• Deliver exceptional customer service while ensuring high-quality performance.
• Maintain accurate records, including daily ticket logs, updated calendars, and inventory management.
• Operate company vehicles safely, keeping them clean, maintained, stocked, and secure.
• Utilize and become proficient with tools, test equipment, and information to enhance business results.
• Perform on-call duties and responsibilities as required.
• Perform additional duties as requested by the supervisor.

Education and Experience:

• High School Diploma or GED equivalent.
• Experience in installing CCTV equipment (desired but not required).
• Basic knowledge of electrical components and networking concepts.
• Valid driver's license with a safe driving record.
• Professional appearance.
• Ability to lift up to 60 lbs.
• Strong troubleshooting skills and customer-focused mentality.
• Self-starter with career advancement motivation.
• Minimum one year of experience as a Field Technician I.
• Successful completion of IPVM - Camera Course certification within the first nine months of employment.
• Establish and maintain positive and collaborative working relationships with internal and external customers.
• Consistently meet SLA targets.
• Conduct weekly inventory counts.
• Monitor and achieve metrics, including CSAT, Last Assignment to Resolution Time, Repair Rate, and % Tickets Completed by Tech.
• Thorough understanding of mobile troubleshooting.
• Ensure job safety and respect for others, property, and individual safety.
• Work effectively with others to encourage teamwork and productivity.
• Computer Skills:
• Proficiency in Microsoft (Excel, Word, Outlook, etc.) and G-Suite.
• Working knowledge of NetSuite, Salesforce, Zendesk, and camera viewing platforms (preferred).

Other Requirements:

• No travel restrictions.
• Maintain a clean driving record.
• Enhanced communication skills.
• Valid driver’s license with a safe driving record.

Benefits:

• 401(k) with matching
• Health, dental, vision, and life insurance
• Holiday, floating holiday, and paid time off
• Referral program

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Tools provided
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Low voltage: 2 years (Preferred)
• CCTV Installation / Service: 2 years (Preferred)

Work Location: In person