Essential Functions

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• Entry-level position with training provided

• Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on Pro-Vigil security systems

• Pre-Test Units prior to installation

• Remove units upon completion of a job

• Travel to customer sites to provide on-site service and repairs while providing the Best In Class Customer Service for which Pro-Vigil is known

• Partner with Sales Reps on work status

• Work closely with leadership on open/completed jobs

• Provide exceptional customer service along with quality performance

• Properly record all required information on data devices and/or work orders

• Operate Company vehicles in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies

• Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results

• Performs on-call duties and responsibilities as required of all field service technicians

• Perform other duties as requested by supervisor

Qualifications

• Experience installing CCTV equipment including fixed cameras, PTZ cameras, network and BNC cabling, and alarm equipment (Desired but not required)

• Valid driver’s license with a safe driving record

• Professional appearance

• Enhanced communication skills

• The ability to lift up to 60 lbs

• A sound troubleshooting thought process, high attention to detail and a customer-focused mentality.

• A self-starter who is career minded and motivated to advance within the organization

• Minimum one year experience as a Field Technician I

• Successfully completed IPVM - Camera Course certification within first nine months of employment

• Establish and maintain positive and collaborative working relationships with internal and external customers.

• Updates every ticket within SLA

• Completed inventory counts weekly

• Metrics

CSAT

Last Assignment to Resolution Time

Repair Rate

% Tickets Completed by Tech

• Thorough understanding of mobile troubleshooting with a minimal need for IT support on mobile tickets

• Performs job safely with respect to others, to property and to individual safety.

• Works effectively with others in the Company to encourage teamwork and productivity.

Physical demands

• This position requires extensive travel, up to 60% of the time

• This position requires that physical labor be completed at times for jobs

• Operating scissor lifts, booms, or forklifts safely

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have IT technical trouble shooting skills?

Experience:

• CCTV: 2 years (Preferred)
• Cabling: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: Remote