Front Desk Receptionist needed for physical therapy office located in Waltham, MA. Duties include:

• Greeting and assisting clients/patients, scheduling appointments, and maintaining records and accounts as necessary.
• Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Answer multi-line phone system, directing the caller to the appropriate party or handle the caller's needs independently .
• The role requires attention to detail and the ability to exercise appropriate customer service.
• Optimizing patient's experience within the clinic.
• Possess basic computer skill set.
• Maintaining patient's appointment in a timely manner by notifying clinical staff of patient’s arrival.
• Assisting patients with their questions regarding appointments, administrative information, and maintaining the reception area.
• Ensuring availability of treatment information by scanning and retrieving patient records as necessary.
• Maintaining patient accounts with obtaining, recording, and updating personal and insurance information.
• Protecting patient's privacy rights by maintaining confidentiality
• Thriving in a team environment with assisting as necessary to accomplish company goals.
• Schedule: Monday to Thursday: 10:00 AM to 7:00 PM and Friday 9:30 AM to 6:00 PM

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person