About PHM

Private Health Management (PHM) is a distinctive healthcare company providing clinically sophisticated health memberships, complex care management and health risk advisory services.

Whether managing routine and preventative care or addressing serious or complex conditions, PHM’s rigorous integrated clinical approach facilitates access to the latest information, top specialists, advanced diagnostics, and cutting-edge treatments. We consistently deliver better care and outcomes helping people live healthier, longer lives.

We serve as a committed healthcare champion working directly with individuals and families, and with businesses that provide our services to their employees as a premium benefit. By maintaining independence from all providers and payors, we keep our clients’ interests at the heart of every care decision to achieve the best possible care and outcomes.

We go further to find the best of what's possible in medicine for individuals, families and for businesses that make their employees’ health a priority.

About the Role

PHM seeks a highly skilled Medical Records Specialist to work closely with the Medical Records team in handling a variety of clinical administrative functions. This person is personable, and detail oriented with an impressive track record as a computer savvy administrative professional with excellent communication skills and experience working in a medical or healthcare setting. The Medical Records Specialist will report to the Manager, Medical Records Operations.

Primary Responsibilities

• Coordinate and oversee the collection and administration of medical records and related information from doctors’ offices, hospitals, and facilities
• Compile, process and maintain medical records in a timely manner consistent with medical administrative, ethical, legal and regulatory requirements
• Work directly with clinical staff (RN’s & MD’s) to facilitate and expedite cases
• Develop and maintain relationships with medical record facilities
• Daily and consistent communication with service lines and MR Team via phone, emails and zoom
• Think creatively to prevent and mitigate case delays, influence external entities to secure medical records and files
• Ensure timely and accurate follow-up of all assigned cases and facilities
• Document case information timely, clearly, and concisely
• Perform duties include receipt, intake, scanning, indexing of health and admin info
• Perform online searches for Provider and Hospital contact information
• Document of record request via PHMCare, uploading and downloading images studies into Ambra Health/PowerShare/LifeImage
• Separate and label records uploading into Box
• Ensure all casework and processes follow HIPPA compliant protocols with all parties encountered throughout the process
• Maintain filing and storage systems as required for electronic and CDs and physical records
• Burn images studies onto a disc and drop to FedEx for shipping
• Share images with Providers offices and confirm receipt of medical imaging transfer
• Create fax cover sheet and review medical authorization forms

Qualifications

• High School graduate (Diploma or GED)
• Minimum 2 years of professional experience in a healthcare setting
• Familiarity with MS Word, Acrobat Adobe, MS Excel
• Knowledge of medical terminology
• Familiar with medical records
• Excellent communication and customer service skills

Attributes

The successful candidate will possess:

• Firm but friendly disposition when calling Physician offices or facilities
• Ability to work independently and collaboratively with a cross-functional team
• Interest and aptitude in keeping abreast of legal research and findings

Work Environment

• This is a remote role requiring that you live in one of the states where we currently have business operations – (AZ, CA, CO, FL, GA, IL, NJ, NC, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA).

PHM offers a competitive salary and a broad range of benefits to fit the needs of our diverse workforce. Learn more about us and what working at Private Health Management can mean for you.

The salary range for this role is $52,000 - $57,000.

EOE

Private Health Management Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.