Please apply only if you have investment industry experience

The Senior Client Service Associate works on the Advisor Support team providing support and assistance to financial advisors. This job is a mixture of client service and operations, and involves working with internal team members, a select group of financial advisors and their staff to provide excellent service to advisors and their clients.

Examples of day-to-day responsibilities include: servicing phone calls from advisors and custodians, coordinating projects, prioritizing advisor tasks and requests, processing new account applications, account transfers, account updates, cash distributions, and following up on and resolving NIGO alerts and various other work assigned by financial advisors.

As an associate on the Advisor Support team you will have the opportunity to work with talented and experienced service, technical and operational team members to support the success of high growth financial advisors throughout the country. The position is team-based with a high level of on-going collaboration, interaction, and communication.

What you need to meet requirements:

• A professional phone presence
• Excellent customer service skills
• Drive to provide exceptional care to clients
• Prior experience working in financial services at either a registered investment advisor, custodian or broker/dealer
• Experience working with Schwab, TD Ameritrade, Fidelity, Raymond James, Merrill Lynch, Edward Jones, Vanguard, JP Morgan Chase, Wells Fargo, or Pershing is a plus
• Excellent written and verbal communication skills
• High attention to detail
• Excellent follow-up and project management skills
• Comfortable and proficient using custodian and other industry technology
• Experience working with SalesForce and Orion is a plus
• Prefer you reside in the Phoenix, AZ area, but candidates from other regions are welcome to apply

Required qualifications

• Are you willing to undergo a background check, in accordance with local law/regulations?

  Ideal Answer: Yes

• How many years of Financial Services experience do you currently have?

  Ideal Answer: Minimum: 3

Preferred qualifications

• Do you have experience working with Broker-Dealers or Registered Investment Advisory firms?

  Ideal Answer: Yes

• Do you have experience using salesforce?

  Ideal Answer: Yes