Primo Water North America is one of the largest bottled water companies in North America. We deliver safe, great-tasting water to homes, businesses, and retail locations across the U.S. and Canada. Led by our flagship brand, PureFlo, our water filtration solutions include new, patented shaker technology that extends filter life and ensures ongoing water quality. We also offer water filtration systems with IoT-connected smart technology that features a consumer dashboard, automated real-time service requests, easy trouble-shooting, and long-term predictive analytics on water consumption. In addition to our water direct, refill & exchange and filtration services, Primo Water North America is also a leading coffee service provider for homes and businesses. We offer a full portfolio of coffee service products and brewers and breakroom supplies for businesses of all sizes. We are currently serving over 60,000 customers with 100,000 machines on location throughout North America.

We are currently seeking a Service Technician in Beltsville, MD. The Service Technician will perform all service work on our filtered water systems. The technician may perform maintenance repairs, and/or preventative maintenance, installation and service of filtration systems which include water refill machines, filtration systems, coffee brewers and coolers.

The Service Technician serves as a brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences. The Service Technician reports to the District Operations Manager and will operate a company vehicle. We provide our technicians with hands-on training upon hire.

A typical schedule for a Service Technician is Monday-Friday

Essential Functions

• Install, service and/or maintain filtration, coffee and vending equipment as trained
• Troubleshoot equipment issues
• Perform scheduled maintenance on filtration systems including changing filters and cleaning/sanitizing equipment, changing UV bulbs, replacing/clearing water lines and fittings, etc.
• Inspect equipment for leaks and malfunctions
• Maintain, control and inventory parts and equipment
• Perform work aligned with service agreements
• Follow safety policies and procedures in compliance with company/customer guidelines
• Comply with company vehicle policies and procedures including maintenance schedules
• Strong technical and mechanical aptitude
• Proficiency with basic tools including hand held devices and scanner units
• Planning, time management, organization and problem-solving skills

Qualifications

• High School Diploma or GED preferred with consideration given to years of field experience.
• Past experience in repair/maintenance preferred but not required
• Computer proficiency required including experience with Microsoft Office
• Customer service and communication proficiency including exceptional verbal and written skills
• Understanding of internal components and repair protocols used in maintaining/servicing/repairing filtration equipment
• Capable of working in a fast pace environment
• Physical requirements include the ability to bend, squat, walk with heavy equipment and climb ladders and to frequently lift and/or move 50 pounds
• Valid driver’s license with clean driving record·
• A consistent work history and ability to pass a background check and pre-employment drug screen
• Must be at least 21 years old

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account/Health Spending Account
• Life Insurance
• Disability coverage
• Optional legal plan
• 401(k) Plan with employer matching
• Employee Stock Purchase Program
• Generous PTO (sick and vacation time)
• Paid company holidays including three (3) floating holidays

Primo Water North America offers an environment where its employees can grow and flourish. We value communication and collaboration and encourage our employees to share their ideas and visions to create solutions. If you are dependable and committed to our vision we want to speak with you!

Please visit our website www.water.com for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Maintenance Work: 1 year (Required)
• Technical support: 1 year (Required)
• Plumbing: 1 year (Preferred)
• Use of Company Vehicle: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Beltsville, MD: Relocate before starting work (Required)

Work Location: In person