Regional District Managers should be highly motivated and detail-oriented individuals to lead our Retail Operations team. The successful candidate will be responsible for overseeing all aspects of Retail Operations, including planning, execution, and customer service. The ideal candidate will have a proven track record of success in Multi-Unit Retail Operations management, as well as excellent leadership and communication skills.

Here at Ben & Jerry’s we are committed to living out the motto from our very own Jerry Greenfield, “If It’s Not Fun, Why Do It.” Serving up peace, love, equity, and ice cream throughout the communities we engage in brings a world class experience that a person can only get at our shops or events, and we want you to be a part of this. Our vision is to grow the collective opportunity for marginalized communities across the Southeastern United States with first in class customer service and community engagement.

This position will report directly into the Chief Operating Officer/Integrator. The ideal candidate is self-motivated, team-focused, has exceptional judgment, lives, and breathes their business goals while bringing a positive and upbeat energy to everything they do!

Key Responsibilities:

1. Leadership: Setting goals for the work group, developing organizational capability, and modeling how we work together:

• Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follow up consistently to ensure accountability to plans.
• Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
• Manages through unusual events to keep the district operating to standard.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Ben & Jerry’s & PRIMO.
• Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.
• Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.

2. Planning and Execution: Developing strategic and operational plans for the work group, managing execution, and measuring results:

• Creates district implementation plans to support execution of company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans
• Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.
• Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.

3. Business Requirements: Providing functional expertise and executing functional responsibilities:

• Accesses external resources to support district-wide operations and to execute district initiatives such as Leaders Resources, Marketing, Leader & Asset Protection, Finance, Real Estate, and Store Development
• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors
• Solicits customer feedback to understand customer needs and the needs of the local community
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.

4. Leader Development & Team Building: Providing leaders with coaching, feedback, and developmental opportunities and building effective teams:

• Challenges and inspires leaders to achieve business results
• Develops and maintains positive relationships with leaders in the district by understanding and addressing individual motivation, needs and concerns.
• Ensures leaders adhere to legal and operational compliance requirements.
• Manages district-wide store management team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing leader performance using performance management tools to support organizational objectives.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful team of store managers, resulting in an environment where leaders are valued and respected.

Qualifications:

• 5 years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
• 5 years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
• 3 years of experience in a customer service oriented role
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
• Strong organizational, interpersonal and problem solving skills
• Minimum High School or GED. Note: a college degree in business or a closely related field, OR 4 years of US Military service may substitute for a portion of the required experience

If you are a highly motivated and detail-oriented individual with a passion for operations and leadership level, we encourage you to apply for this exciting opportunity.

Compensation and Benefits:

• Competitive Salary Performance Incentive
• 1 free large item after each shift worked
• Complimentary small Birthday Cake during your Birthday Month
• Simple IRA participation and 3% match on contributions after 2 years of employment
• Student Loan Repayment Benefit Program after 1 year of employment