Job Description

The Front Office Scheduler contributes to an efficient operational flow within our surgical facility and is the first face of the center when visitors/patients arrive onsite. They are responsible for sorting filing and maintaining medical and demographics records. The Front Officer Scheduler schedules all surgical procedures and assures that all the appropriate clinical and insurance coding information is collected for the surgery schedule. Additionally, they will conduct administrative duties, which includes greeting guests, answering/directing phone calls, handling company inquiries, and sort/distributing mail.

Job Responsibilities:

• Serve visitors by greeting, welcoming, directing and announcing them appropriately.
• Answers multi-line telephones, routes calls, takes messages, and responds to, or refers, inquiries courteously and promptly; greets and checks-in visitors/patients.
• Coordinates patient surgery scheduling in accordance with Prime MSO Policy & Procedures; ensures current and accurate scheduling calendar.
• Works to understand, educates patient, and collect patient responsibility amounts; emails applicable staff with payment updates.
• Helps to organizes and maintains confidential medical files and records.
• Transmits documentation to necessary parties via email, facsimile, or mail[CS1] [JC2] , in accordance with company policies and all medical practice regulations, such as, but not limited to HIPAA/HITECH.
• Visits assigned accounts monthly, and updates notes in applicable Salesforce software.
• Communicates with applicable staff regarding scheduling matters.
• Reviews and completes daily schedule log; sends to all applicable staff and LIPs.
• Maintain and update physician roster with schedulers and office management contact information.
• Accurately scans and names documentation in accordance to Prime MSO policies and procedures.
• Follows up on pathology/lab reports, incomplete or missing medical records, and dictated reports.
• Schedules FedEx/UPS packing slips.
• Process/distribute incoming and outgoing mail and faxes.
• Assists nursing staff with pre-operative phone calls to patients to review health history and specific instructions for what patients need to do prior to surgery.
• Enters case data into Vision Scheduling Program.
• Monitors OOP monthly and follow up with doctor’s office if any changes occur.
• Participate in “in-services” to maintain professional competency.
• Build patient charts prior to procedure; file and scan patient charts; maintain organization of patient charts.
• Scan all packing slips provided by Materials team to appropriate drives.
• Coordinates testing schedule for pre-procedure COVID testing.
• Participate in Quality Assurance Performance Improvement Committee (QAPI).
• Follow up on authorizations and re-verifications in accordance to the Prime App
• Accurately handle and process needed patient information/data.
• Perform duties assigned by management.

Skills and Qualifications:

• Maintains HIPAA confidentiality standards at all times
• Accomplishes assigned projects on time
• Keeps work area organized to improve efficiency
• Knowledge of medical terminology
• Minimum of 1-year medical assistant/front office experience
• Knowledge of word processing software
• Travels to alternative facilities on an as needed basis

Preferred Qualifications:

• 1-3 Years of ASC procedure scheduling experience

Company Description

Since 2014, Prime MSO has developed and managed surgical facilities that provide patients with the highest level of surgical care. Today we are one of the reliable and independent operators of outpatient surgery centers in the Los Angeles area, covering virtually the full range of surgical specialties.

Our remarkable community of teammates, physician partners and health system partners are deeply committed to providing quality patient care and improving healthcare in America. Our focus on building strategic relationships with our partners enables us to acquire, develop and optimize facilities in an aligned economic model that enables better access to high-quality care at a lower cost.

While healthcare is in a constant state of change, we want to make sure it is always for the better. We believe that happier, more fulfilled employees and staff in a fun and dynamic work environment will ultimately provide the best care in the country. At Prime MSO, that means success. Talk to any of our employees about their experiences and hear the difference Prime MSO is making in their lives today.

Benefits

• Health insurance
• 401(k) match
• Dental insurance
• Disability insurance
• Life insurance
• Paid time off
• Vision insurance
• Paid holidays
• Bereavement leave

Workplace Benefits:

Prime believes in fostering a rewarding and caring workplace environment. We understand the importance of work-life balance and appreciate the time our employees invest in us. To show our appreciation, we strive to create a fun environment. We celebrate all staff birthdays and major life events. We have at least two company-wide events each year including Derby Days where all Prime staff are invited to attend a fully paid for trip to racing tracks on a race day and a Holiday party usually at an upscale restaurant in downtown LA. We celebrate holidays at individual locations throughout the year including potlucks for Thanksgiving and Secret Santa or White Elephant events during winter. Working at Prime is like working with your closest friends and family.

We also strive to give back to our community. We proudly host food drives, toys for tots, and raise money for local charities in our area. When creating and conducting these charitable events, we always choose local charities where we can see where the charitable efforts in action.

To promote good work-life balance, we have adopted a competitive PTO policy where all first-year full time employees accrue 14 total days of PTO (almost three weeks of paid time off). The number of PTO days able to accrue increases with each year of employment too. We offer 48 hours of paid sick time to all full-time employees with part-time and even per diem employees able to accrue paid sick time based on hours worked. We also offer paid bereavement leave in the event of a close family member passing away.

Vision and Dental insurance are fully paid for by the company. We offer generous contributions to all medical health plans with increased contribution to managers. Our medical plans offered include HMO and PPO options with infertility coverage. As a Prime employee, you also have unique access to our surgical facilities and doctors for health needs as Prime strongly believes in the importance of access to good and affordable medical care.

Prime strongly values continued education and training for our employees. We assist our nursing staff in obtaining certifications when necessary and offer a tuition reimbursement program. We offer cross-training at our facilities so our employees can broaden their knowledge, skill, and experience. We believe in the importance of meeting your full potential and do all we can as a company to help you achieve it.