A property management organization in Laguna Woods is searching for a Customer Service Rep . The ideal candidate will be a motivated, multi-tasker who can hit the ground running in their Resident Services Division. The Resident Services Division is the organization’s central customer service hub for all resident inquiries. Representatives handle a large volume of resident phone calls and service requests with the highest level of patience and professionalism.

This is a temp-to-hire opportunity. The hours are Monday to Friday, 8AM to 5PM. The pay is $20 an hour.

Candidates who are adaptable, engaging, and have a great attitude will excel in this role!
Customer Service Rep Responsibilities:

• Answers a large volume of telephone calls and personal resident requests for service.
• Solicits and enters pertinent data into the computer system.
• Schedules work to the satisfaction of the resident.
• Prepares appliance replacement cost estimates and contracts.
• Provides status updates of service requests to residents as requested.
• Participates in a wide range of customer service activities.

Customer Service Rep Qualifications:

• Must communicate pleasantly and effectively with the residents who represent many different locales and/or foreign countries.
• Able to type fast and accurately.
• Able to prioritize and make decisions quickly.
• Background in troubleshooting or IT a plus!

Benefits (once hired by the company):

• Medical, dental
• FSA
• 401(k) matching
• Sick time
• Paid holidays
• Vacation time