Receptionist / CSR Job Description :

• Greeting visitors
• Managing security and telecommunications systems
• Handling queries and complaints via phone, email and general correspondence
• Transferring calls as necessary
• Taking and ensuring messages are passed to the appropriate staff member in time
• Managing meeting room availability
• Receiving, sorting, distributing and dispatching daily mail
• Handling transcription, printing, photocopying and faxing
• Recording and maintaining office expenses
• Coordinating internal and external events
• Managing office inventory such as stationery, equipment and furniture
• Assisting the HR team with recruitment, onboarding and termination processes
• Maintaining safety and hygiene standards of the reception area

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively Must be able to qualify for the Youth Program with the American Job Center

Compensation / Pay Rate (Up to) : $15.00 - $15.00 Per Hour