• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthrough and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers

• Empathy, and patience.
• Curiosity and a problem-solving mindset.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
• Experience working with Zohodesk or other support/service software

• Our team grew 3x
• We raised $30 million in funding from Summit Partners
• We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers

• We are a remote-first organization and accept work from home as the norm.
• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.

Every day, we price over 300,000 listings globally across 135 countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.