Job Overview:

We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our customers. The ideal candidate will possess strong leadership skills and a passion for ensuring customer satisfaction.

Duties:

- Oversee and manage the customer service team to ensure high-quality service delivery
- Develop and implement customer service policies and procedures
- Monitor customer interactions to ensure prompt and effective resolution of issues
- Collaborate with other departments to improve overall customer experience
- Train, mentor, and coach customer service representatives
- Analyze customer feedback and data to make strategic decisions for improvement

Requirements:

- Proven experience in a customer service management role
- Excellent leadership and communication skills
- Strong time management and organizational abilities
- Knowledge of retail management practices
- Ability to recruit, interview, and train staff effectively
- Proficiency in math for stock management
- Demonstrated administrative skills for maintaining records and reports

This position offers the opportunity to lead a dedicated team, drive customer satisfaction, and contribute to the growth of the organization. If you have a passion for customer service excellence and meet the requirements outlined above, we encourage you to apply.

Job Type: Full-time

Pay: $16.00 - $24.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Flexible spending account

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• South Burlington, VT 05403: Relocate before starting work (Required)

Work Location: In person