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Job Overview:
We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our customers. The ideal candidate will possess strong leadership skills and a passion for ensuring customer satisfaction.
Duties:
- Oversee and manage the customer service team to ensure high-quality service delivery
- Develop and implement customer service policies and procedures
- Monitor customer interactions to ensure prompt and effective resolution of issues
- Collaborate with other departments to improve overall customer experience
- Train, mentor, and coach customer service representatives
- Analyze customer feedback and data to make strategic decisions for improvement
Requirements:
- Proven experience in a customer service management role
- Excellent leadership and communication skills
- Strong time management and organizational abilities
- Knowledge of retail management practices
- Ability to recruit, interview, and train staff effectively
- Proficiency in math for stock management
- Demonstrated administrative skills for maintaining records and reports
This position offers the opportunity to lead a dedicated team, drive customer satisfaction, and contribute to the growth of the organization. If you have a passion for customer service excellence and meet the requirements outlined above, we encourage you to apply.
Job Type: Full-time
Pay: $16.00 - $24.50 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work Location: In person
Full Time
Retail
$81k-105k (estimate)
05/18/2024
09/13/2024
pricechopperstl.com
House Springs, MO
<25
Retail
The job skills required for Assistant Customer Service Manager include Customer Service, Leadership, Communication Skills, Customer Satisfaction, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Customer Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Customer Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Customer Service Manager. You can explore the career advancement for an Assistant Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Customer Service Manager job description and responsibilities
Assistant customer service managers usually play the role of a front man.
03/27/2022: Indianapolis, IN
Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways.
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They face customers or consumers who are either complaining or raving about their product and services.
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Plan, coordinate and assign daily workload to customer service team.
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Deliver world class services to ensure customer satisfaction.
02/27/2022: Philadelphia, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Customer Service Manager jobs
That's why all organizations establish a separate customer service department to take care of their customers.
03/10/2022: Dayton, OH
Some managers work their way up from roles such as customer service assistant, gaining relevant qualifications and experience where possible.
04/05/2022: Little Rock, AR
Speculative applications to employers of customer service staff may prove fruitful.
03/25/2022: Virginia Beach, VA
Customer service - assistant service managers should have great customer service skills to resolve queries or complaints professionally, maintaining a polite manner at all times.
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Step 3: View the best colleges and universities for Assistant Customer Service Manager.