Job Information:

Title & Requisition Number: Service Diversions Superintendent(Requisition #: 4731)

First Date of Posting:12/4/2023

Last Date of Filing:12/11/2023

Authority: TA

Department: Subways

Division/Unit:Office of the SVP

Reports To:General Superintendent

Location:Various

Hours of work:Various

Compensation:

Salary Range (Grade D/594): $88,539 (Min) - $131,381 (Max)

Responsibilities:

This position will assist in the managing, directing, and controlling of the customer experience during service diversions and has authority of the General Order process including train service, flagging and shuttle buses. They will coordinate with Service Delivery Field Operations, the Operations Control Center (OCC), Operations Planning and The Department of Buses on the diversions needs. The Service Diversions Superintendent will also be responsible for inspecting customer touchpoints, including signage, announcements in stations, on trains and on buses. They will be responsible for monitoring customer support personnel including Station Agents, Platform Conductors, and Traffic Checkers, and observe the customer experience at transfer points between the subway and shuttle buses during the General Order process.

Education and Experience:

A High School Diploma and six (6) years of related experience, and three (3) years of experience in a managerial/supervisory capacity; OR

Asatisfactory equivalent combination of education and experience.

Desired Skills:

• Bachelor’s degree preferred with a major field of study in Public Administration, Urban Planning, or a satisfactory equivalent.
• Strong familiarity with DOS operations and maintenance practices.
• Understanding of the customer experience and communications channels.
• Project management experience working in a collaborative environment with other divisions.

Selection Method:

Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect toveteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, includingmilitary service members, to apply.