About us

Prestonwood Country Club, a premier establishment in Cary, NC, is seeking an outgoing, friendly individual for the position of Lead Host/Hostess in our Red Fox Restaurant.

Come work with a great staff and get to know our wonderful members!

Position Summary: Our Lead Host/Hostess is primarily responsible for assisting in all duties of the Red Fox host areas with a focus on assisting and training all onboarding Host/Hostess staff. Assist in the smooth operation of running a high-volume restaurant with the addition of Member recognition (Learning and using all Member names) and providing seating arrangements in a courteous, timely, clean, safe, and efficient manner.

The Goal of the Lead Host/Hostess is to ensure every Member who comes in to dine is greeted and made to feel welcome with every visit. This position will be required to assist in the training of every host stand employee. This position also requires Customer Service as well as Food and Beverage knowledge for to-go ordering, suggestive selling, training, cleaning, resetting of the dining areas, and proper phone etiquette.

Principle Job Responsibilities:

• Member Recognition
• Ownership of Foretees Reservation system; plots reservations and walk-ins, blocks blackout dates/times
• Confirming of reservations for holidays, special events and busy dining days
• Ownership of To-Go order system
• Primary Board runner: Maintains the proper flow of traffic into the restaurant.
• Provide Strong, Definitive Leadership and Training of Host Stand Employees
• Be able to delegate needed tasks for the success of the host stand
• Create and manage the reservations and floorplan to accommodate the service needs
• Focus on running the host stand and training all onboarding host team employees
• Communicate Feedback, Member Requests and Suggestions
• Assist in Promotion of Featured Items and Events around the club
• Continuous surveillance of the dining areas to provide the timely rotation of tables for dining
• Assist in Appearance, Restocking, Cleaning and Disinfecting of all areas of the host stand as well as the dining areas as needed
• Make sure all specials are updated in the menus and distributed to all Red Fox dining areas
• Assist in opening and closing duties
• Assistance in training of Host/Hostessstaff

Job Requirements:

• A background in hospitality or any other related field; or equivalent combination of education and experience.
• Prior experience with reservation systems, comfortable with basic Microsoft Office applications.
• Be available to work nights, weekends, Holidays and Mondays during the volume of business; a minimum of 32 hours a week.
• Display excellent interpersonal skills under pressure, ability to adapt and problem solve booking issues.
• Demonstrate an ability to provide excellent service to Members and their Guests.
• Show excellent oral and written communication skills, previous use of POS systems and some previous computer or POS use.
• Illustrate and promote attention to detail.
• Daily awareness of reservations, members and business levels

Position Compensation and Benefits include:

• Wage: $16 per hour (We are a non-tipping organization)
• Insurance after 30 days of employment
• Paid vacation, Sick, Personal Time
• Paid Holidays
• Generous company-matched 401(k) retirement plan (Fidelity)
• Complimentary meal during shift.
• Uniforms provided
• Employee golf privileges
• Employee merchandise discount (golf and tennis shops)

If you are friendly, outgoing, have the desire to be a team player, and can commit to anticipating and exceeding the expectations of our membership by providing exceptional personal service, we want you to join our team!

Please submit your resume to this ad for consideration.

Prestonwood Country Club is an equal-opportunity employer.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person