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Job Type Full-timeDescriptionAs a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests.
This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe.
You are empowered to take care of the customer and have an active role in the service lane.What to expect in this role : Review your appointments - some may be set by a BDC representative or dealership website.
Greet and focus on customers when they arrive.Perform a vehicle walk-around and inspect every vehicle.Provide an estimate of the length of time the service visit will take.
Follow up with customers on the status of their vehicle via their preferred communication platform.Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
Communicate frequently with technicians and parts associates.Become an expert on product knowledge to assist with customer questions.
Meet or exceed targeted sales goals.Follow up with customers post visit to ensure we met their expectations. RequirementsWhat are the requirements for this job?
Ability to provide an exceptional customer experienceDrive to achieve personal goalsAttention to detailCommunication and organizational skillsConstant follow up before and after the service visitValid driver's license and an acceptable, safe driving recordHigh school diploma or equivalent
Full Time
Retail
$57k-70k (estimate)
05/24/2024
06/02/2024
prestonauto.com
NESHANNOCK, PA
50 - 100
1989
ROBERT L PRESTON
$5M - $10M
Retail
The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.