Are you passionate about providing exceptional customer service in a fast-paced environment? Do you thrive in a team-oriented culture where your contributions are valued and recognized? If so, Paul Campanella's Auto and Tire Centers wants you to join our team as a full-time Customer Service Representative!

About Us:

Paul Campanella's Auto and Tire Centers is a premier automotive service provider in Wilmington, Delaware, with a commitment to providing top-notch service and quality products to our customers. As a family-owned business with over 30 years of experience, we take pride in our reputation for excellence and customer satisfaction.

Position Overview:

As an Automotive Service Advisor, you will be the face of our company, providing exceptional customer service and guidance to our customers regarding their vehicle service needs. You will work closely with our customers to understand their concerns, provide accurate estimates, and ensure their complete satisfaction throughout the service process.

Responsibilities:

• Greet customers and assist them with scheduling service appointments
• Listen to customers' concerns and accurately document their vehicle's symptoms
• Provide detailed explanations of recommended services and obtain customer approval
• Generate accurate service estimates and invoices
• Coordinate with the service team to ensure timely completion of work
• Communicate with customers throughout the service process to keep them informed
• Follow up with customers after service to ensure their satisfaction and address any concerns

Qualifications:

• Previous experience in automotive service advising or a related field
• Strong customer service skills and a passion for helping people
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively
• Proficiency in computer software and automotive service programs
• ASE certification or willingness to obtain certification is a plus

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off
• Opportunities for advancement

Join Our Team:

If you are a motivated individual with a passion for cars and a commitment to providing exceptional customer service, we want to hear from you! Apply today to join the Paul Campanella's Auto and Tire Centers team and be a part of our mission to deliver outstanding automotive service to our customers.

Job Type: Full-time

Pay: $45,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• Day shift

Ability to Relocate:

• Wilmington, DE 19808: Relocate before starting work (Required)

Work Location: In person