Search By
117 Jobs
CONTACT CENTER AGENT I Presbyterian Medical Services Tucumcari, NM | Full Time
2 Days Ago
Contact Center Agent mtminc Houston, TX | Full Time
3 Days Ago
Contact Center Agent - FT Resource One Credit Union Dallas, TX | Full Time
16 Days Ago
Contact Center Agent mtminc Middleton, WI | Full Time
24 Days Ago
Contact Center Agent CompleteCare Health Network Bridgeton, NJ | Full Time
25 Days Ago
Contact Center Agent iGo Tyrone, PA | Full Time
1 Month Ago
Contact Center Agent SP Plus Corporation NASHVILLE, TN | Full Time
1 Month Ago
Contact Center Representative TMX Finance Family of Companies Carrollton, TX | Full Time
Just Posted
Contact Center Representative SCCFCU San Jose, CA | Full Time
1 Day Ago
Contact Center Manager 1300 Epiq Class Action & Claims Solutions, Inc. Tampa, NY | Full Time
1 Day Ago
Contact Center Representative OnPoint Community Credit Union Happy Valley, OR | Full Time
3 Days Ago
Contact Center Representative Empower Federal Credit Union Syracuse, NY | Full Time
4 Days Ago
Contact Center Representative Great River Federal Credit Union St. Cloud, MN | Full Time
22 Days Ago
Contact Center Representative Sandia Laboratory Federal Credit Union Albuquerque, NM | Full Time
28 Days Ago
Contact Center Supervisor Kobie Irving, TX | Full Time
30 Days Ago
Contact Center Specialist I Northern Bank Woburn, MA | Full Time
1 Month Ago
Contact Center Representative Jackson Hewitt - 3183 cape coral, FL | Full Time
1 Month Ago
Contact Center Representative Jackson Hewitt - 3159 Burton, MI | Full Time
1 Month Ago
Contact Center Representative Jackson Hewitt - 3159 Waterford, MI | Full Time
1 Month Ago
Contact Center Representative CREDIT UNION OF ATLANTA Atlanta, GA | Full Time
1 Month Ago
Contact Center Supervisor Acuity-CHS, LLC Cape Canaveral, FL | Full Time
1 Month Ago
Business Analyst (Contact Center) A & M Associates, Inc Phoenix, AZ | Full Time
1 Month Ago
Contact Center Specialist I Lancaster General Hospital Lititz, PA | Part Time
1 Month Ago
Contact Center Manager DMI Cincinnati, OH | Other
2 Months Ago
Contact Center Representative | Jacksonville, FL MCI Careers Jacksonville, FL | Full Time
15 Days Ago
More Search Results

CONTACT CENTER AGENT I

Tucumcari, NM | Full Time
2 Days Ago

Job Description

CONTACT CENTER AGENT I

$500 EMPLOYEE REFERRAL BONUS

JOB CATEGORY: ADMINISTRATION 

POSITION SUMMARY:  This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Contact Center Manager, effectively solves customer issues, complaints, and inquiries; keeps customer satisfaction at the core of every decision and behavior.

REQUIREMENTS:

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED) required.

• Computer experience required; ability to work with Windows-based programs strongly preferred.

• Bilingual Spanish / English or Navajo / English preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

•  If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.

SCREENING REQUIREMENTS:

• If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check prior to providing these services.

BONUSES

• All bonuses subject to tax withholding and eligibility requirements.

 

EOE/AA/M/F/SO/Vet/Disability

Company Overview

  • Website pmsnm.org
  • Headquarters SANTA FE, NM
  • Size 1,000 - 3,000
  • Founded 1969
  • Type
  • CEO STEVEN C HANSEN
  • Revenue $50M - $200M
  • Industry Healthcare
  • About presbyterian medical services
  • Presbyterian Medical Services (PMS) is the successor to the United Presbyterian Church's Medical Mission work in the Southwest, which began in 1901. In 1969, a New Mexico based 501 (c)(3) nonprofit corporation was formed to ensure continuation of the mission to provide health care services to the underserved communities throughout the Southwest. All told, we provide services in approximately 100 locations throughout New Mexico. Many of the individuals served by PMS live at or below the federal poverty level. PMS programs are in urban, rural and frontier locations. Some areas have geographical ... barriers which dramatically impact access to services. Our primary care services are focused on helping New Mexicans of all ages. Our dental care includes preventive, restorative and some rehabilitative services. Our behavioral health and developmental disability programs enhance lives and enable the pursuit of personal fulfillment. Our integrated service model provides the highest quality of care at every stage of life. Combined with our services for veterans and childhood education, PMS' services strengthen the fabric of our New Mexico communities by offering a strong safety net of care for people of all backgrounds. PMS is accredited by the Joint Commission, signifying achievement of the highest standard of performance in the industry. Numerous PMS community health centers have achieved recognition from the Joint Commission as Patient-Centered Medical Homes (PCMH). The PCMH is a way of organizing primary care that emphasizes care coordination and communication to transform primary care for maximized health outcomes. We've also received accreditation from the National Association for the Education of Young Children (NAEYC). More

Career Path for CONTACT CENTER AGENT I

The following is the career advancement route for CONTACT CENTER AGENT I positions, which can be used as a reference in future career path planning. As a CONTACT CENTER AGENT I, it can be promoted into senior positions as a Contact Center Representative II Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CONTACT CENTER AGENT I. You can explore the career advancement for a CONTACT CENTER AGENT I below and select your interested title to get hiring information.

How to Become a Contact Center Agent

If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.

Step 1 Understand the job description and responsibilities of a Contact Center Agent

Quotes from people on Contact Center Agent job description and responsibilities
01/19/2022: Sioux City, IA
03/18/2022: Boise, ID
02/22/2022: Hialeah, FL
02/08/2022: Pueblo, CO
04/03/2022: Portsmouth, OH

Step 2 Knowing the best tips for becoming a Contact Center Agent can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Agent jobs
02/27/2022: Bergenfield, NJ
02/25/2022: Saginaw, MI
03/10/2022: Asheville, NC
02/05/2022: Dayton, OH
03/28/2022: Santa Maria, CA

Step 3 View the best colleges and universities for Contact Center Agent

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College