1 CONTACT CENTER AGENT I Job in Tucumcari, NM
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Presbyterian Medical Services is Hiring a CONTACT CENTER AGENT I Near Tucumcari, NM
CONTACT CENTER AGENT I
$500 EMPLOYEE REFERRAL BONUS
JOB CATEGORY: ADMINISTRATION
POSITION SUMMARY: This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Contact Center Manager, effectively solves customer issues, complaints, and inquiries; keeps customer satisfaction at the core of every decision and behavior.
REQUIREMENTS:
EDUCATION AND/OR EXPERIENCE:
• High school diploma or general education degree (GED) required.
• Computer experience required; ability to work with Windows-based programs strongly preferred.
• Bilingual Spanish / English or Navajo / English preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
• If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.
SCREENING REQUIREMENTS:
• If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check prior to providing these services.
BONUSES
• All bonuses subject to tax withholding and eligibility requirements.
EOE/AA/M/F/SO/Vet/Disability
Job Summary
Full Time
09/23/2022
11/03/2022
pmsnm.org
SANTA FE, NM
1,000 - 3,000
1969
ANGELA MEDRANO
$50M - $200M
Ambulatory Healthcare Services
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About Presbyterian Medical Services
Presbyterian Medical Services (PMS) is the successor to the United Presbyterian Church's Medical Mission work in the Southwest, which began in 1901. In 1969, a New Mexico based 501 (c)(3) nonprofit corporation was formed to ensure continuation of the mission to provide health care services to the underserved communities throughout the Southwest. All told, we provide services in approximately 100 locations throughout New Mexico. Many of the individuals served by PMS live at or below the federal poverty level. PMS programs are in urban, rural and frontier locations. Some areas have geographical ...barriers which dramatically impact access to services. Our primary care services are focused on helping New Mexicans of all ages. Our dental care includes preventive, restorative and some rehabilitative services. Our behavioral health and developmental disability programs enhance lives and enable the pursuit of personal fulfillment. Our integrated service model provides the highest quality of care at every stage of life. Combined with our services for veterans and childhood education, PMS' services strengthen the fabric of our New Mexico communities by offering a strong safety net of care for people of all backgrounds. PMS is accredited by the Joint Commission, signifying achievement of the highest standard of performance in the industry. Numerous PMS community health centers have achieved recognition from the Joint Commission as Patient-Centered Medical Homes (PCMH). The PCMH is a way of organizing primary care that emphasizes care coordination and communication to transform primary care for maximized health outcomes. We've also received accreditation from the National Association for the Education of Young Children (NAEYC).
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The following is the career advancement route for CONTACT CENTER AGENT I positions, which can be used as a reference in future career path planning. As a CONTACT CENTER AGENT I, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CONTACT CENTER AGENT I. You can explore the career advancement for a CONTACT CENTER AGENT I below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
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From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
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Take care of customer's concerns and empathize with what the customer could be experiencing.
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Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
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To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
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Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
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Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
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Consistently attend to trainings, listen carefully to quality and coaching.
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Step 3: View the best colleges and universities for Contact Center Agent.
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